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Account Specialist at Heights Finance in CA-NB
Job Description
Account Specialist
Overview
Disclaimer: This remote role that can be based in New Brunswick, Ontario or Nova Scotia.
If you are looking for more than a job, join Attain Finance (Lend Direct) to start your career!
Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!
When you join Lend Direct, you become part of the Attain Finance team, our parent company with multiple brands and store operations across US and Canada. You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.
We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Why you would love to work at our company:
~Shannon E. - QA Business Analyst, Attain Finance– Canada
“Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attains growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance!”
~Gregory S., Strategic Operations Specialist, Attain Finance - Canada
Responsibilities
The Account Specialist plays a critical role in preventing delinquent accounts from escalating into higher-risk stages. By engaging customers early in their delinquency, this role protects Attain’s portfolio performance while strengthening customer trust. Specialists balance empathetic conversations with firm negotiation strategies, using tools such as deferrals, restructures, and repayment schedules to preserve customer relationships while reducing risk exposure.
- Contact customers to negotiate repayment plans and prevent progression to late stage.
- Assess customer circumstances and recommend appropriate solutions.
- Maintain accurate records of customer interactions in compliance with regulatory and company requirements.
- Escalate complex cases to Senior Account Specialists or Supervisors.
Hours of Operation:
(Eastern time)
- Monday to Thursday 8AM to 11PM
- Friday 8AM to 8PM
- Saturday 8AM to 4PM
Position:
- Remote - Based in Canada, with a preference for candidates in New Brunswick, Ontario or Nova Scotia.
Qualifications
What you should have:
- 1–2 years of collections, customer service, or financial services experience
- An understanding of lines of credit and how billing cycles work
- Ability to manage high call volumes while maintaining professionalism.
- Excellent oral and written communication skills.
- You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
- You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
- You have the ability to work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet).
- Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds).
- Schedule is set up quarterly. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
- Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
- Flexibility to work in a fast-paced, changing environment with tight deadlines.
Measures of Success:
- Delinquency cure rate.
- Promise-to-pay kept ratio.
- Compliance and call quality results.
Job Type: Full Time
Salary: $19.75 to $23.00 CAD + Ability to Earn Monthly Bonus
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience
All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.
Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.
Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller
#ATTAINRP #Remote #AttainFinance
EEO Statement
Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.
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