Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

Postpress Packaging Folder-Gluer Application Expert

This is not an IT role; we are looking for experience on folder-gluer equipment as it relates to Postpress equipment.

What we are looking for:

We are now hiring a Postpress Packaging Folder-Gluer Application Expert for the US. This role requires a minimum of 5 years’ experience in packaging operating folder-gluer equipment. Candidates with experience on Diana Folder-Gluers are strongly sought out.

Ideal Candidates: Current or similar role as operator/service technician with recent background working on folder-gluer equipment.

What you will do:

The Folder-Gluer Application Specialist is providing operational training and expertise to maximize productivity for our Diana folder-gluer customer base. A Folder-Gluer Application Specialist provides Operational and Mechanical Support for end-users. This position is embedded in the Global Solution Center Americas.

Details:

• Provide onsite basic, intermediate, and advanced operator training.
• Analyze, diagnose, and troubleshoot operational issues on customer equipment onsite, via telephone, visual support, or e-mail.
• Work with our Planned Services Team to provide operator training for newly installed machines.
• Provide detailed training in our demo center or at our customer’s facility.
• Provide detailed solution / repair / troubleshooting steps to ensure maximum machine production efficiency.
• Maintain Product knowledge and expertise on all folder-gluer products and peripherals.

Education and Experience:

• 5+ years of recent experience Postpress Folder-Gluer equipment
• Experience as an operator/service technician on this Postpress Folder-Gluer equipment
• Computer/tech savvy
• Customer service skills
• Availability to work Overtime and Weekends as needed

Location: Kennesaw, GA (This position is not a remote position)

Pay Range: $35.00 To 40.00 Hourly

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.