Application Support Analyst at HedgeServ · Sofia

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

Department Overview:

The Application Support team is responsible for the setup, maintenance, and ongoing support of HS Financial Technologies' proprietary reconciliation and fund administration software. This software is utilized by Fund Accounting teams to independently value client portfolios, ensuring accuracy and reliability in client asset management.

Role Overview:

The Technical Support Analyst will become a key member of the Application Support Recon Team. The primary responsibility for this role is to provide support for broker file processing and reconciliation. This includes working closely with external broker technical teams as well as internal business stakeholders. The successful candidate will be responsible for the accurate and timely receipt, validation, transformation, and transmission of files using secure file transfer channels, all in accordance with established Service Level Agreements (SLAs).

Key Responsibilities:

Operational Support:

• Monitor, validate, and process incoming and outgoing broker files delivered via secure file transfer protocols (FTP).
• Diagnose and resolve common file-related issues, such as missing or delayed files, authentication or permission errors, file naming or format mismatches, and connectivity problems.
• Perform validation checks to ensure proper file format, size, and content.

Technical & Data Responsibilities:

• Create and maintain XML-based workflows to process files received from external sources.
• Create and maintain workflows using AWS Step Functions for sending files to external parties.
• Develop and maintain file transformation configurations utilizing JSON.
• Perform data transformation tasks, converting raw data streams into formats suitable for downstream processing, including transformations based on Python (pandas).

Support & Incident Management:

• Resolve support tickets submitted by application users efficiently and in compliance with SLA guidelines.
• Provide rapid incident responses, including the capability to deploy fixes directly to production environments when necessary.
• Adhere to established communication and escalation protocols for incident management.

Communication & Documentation:

• Communicate clearly and professionally with brokers and internal clients regarding file statuses and issue resolutions.
• Deliver timely and accurate updates to stakeholders as required.
• Produce and maintain comprehensive documentation for new and existing ETL (Extract, Transform, Load) processes.
• Translate complex technical issues into easily understandable explanations for internal audiences, including senior management.

Continuous Improvement:

• Stay current with industry best practices, tools, and emerging technologies relevant to ETL, data engineering, and application support.
• Contribute actively to the ongoing enhancement of HS Financial Technologies' applications and internal processes.

Required Skills & Experience:

Technical Skills:

• Understanding of AWS Step Function state machine flows to create workflows.
• Experience with JSON/YAML state definitions.
• Familiarity with AWS technologies, including Kibana for troubleshooting.
• Advanced skills in Microsoft Excel, including use of complex formulas and importing external data.
• Strong understanding of XML and XML-based workflows.
• Knowledge of SQL and database concepts.
• Experience working with secure file transfer protocols (FTP).

Professional Experience:

• Background in application or technical support roles.
• Experience within the financial services industry and familiarity with financial products is considered an advantage.

Education:

• Bachelor’s degree in Computing, Information Systems, Computer Science, or equivalent professional experience.

Nice to Have:

• Experience with Python, pandas, SQL, and Bash scripting.
• Experience using version control tools such as Git and IDEs like PyCharm.
• Knowledge of data science libraries.
• Experience with data encryption, preferably using PGP.

Personal Attributes:

• Excellent analytical and problem-solving skills.
• Logical and critical thinker with the ability to learn quickly.
• Strong written and verbal communication skills in English.
• Ability to work independently as well as collaboratively within a team.
• Flexible and adaptable in a fast-paced environment.

Why Join HS Financial Technologies:

• Work in a professional environment with clear opportunities for career development and progression.
• Enjoy a start-up–like team culture within a well-established, global organization.
• Gain access to training, mentoring programs, and learning resources.
• Receive competitive compensation and a comprehensive benefits package.
• Be part of a culture that values results, innovation, and individual contributions.