Senior Community Engagement Manager at Heathrow in London, England, GB

Join Heathrow as a Senior Community Engagement Manager and play a pivotal role in shaping how Heathrow engages with its neighbouring communities.

At Heathrow, we’re more than an airport – we’re a hub connecting people, businesses, and opportunities. As a Senior Community Engagement Manager, you’ll play a pivotal role in shaping how Heathrow engages with its neighbouring communities, ensuring that the airport maximises the benefits and opportunities it can bring to the surrounding area while minimising its impact.

You’ll join our Communities and Residential Property team, working closely with colleagues across Heathrow to deliver meaningful engagement programmes working closely with local communities. This role is central to maintaining Heathrow’s commitment to being a responsible neighbour and a force for good in the surrounding area. Success in this role means building trust, delivering tangible community outcomes, and ensuring Heathrow’s voice is heard and understood in local conversations, while ensuring that the views and priorities of local communities are reflected in the airport’s ongoing operations and future plans.

Responsibilities

• Leading on developing and implementing community engagement plans and strategies that promote constructive dialogue between the airport and its neighbours.
• Building a strong network of relationships with local authorities, schools, charities, and residents’ groups, and communities to ensure open dialogue and collaboration.
• Representing Heathrow at community forums, public meetings, and stakeholder events, ensuring our commitments are clearly communicated and followed through.
• Monitoring and evaluating engagement activities to measure their impact and continuously improve our approach, while ensuring community issues and feedback are addressed in a timely manner.
• Supporting the wider Communications, Carbon and Communities department in responding to community issues and opportunities with insight and empathy.

Qualifications

• Proven experience in community engagement, stakeholder management, or corporate responsibility within a complex organisation.
• Strong communication and relationship-building skills, with the ability to engage confidently with diverse audiences.
• Experience designing and delivering engagement programmes that achieve measurable outcomes.
• Excellent organisational skills and the ability to manage multiple projects simultaneously.
• Sound judgement and resilience when dealing with sensitive or high-profile community issues.
• Understanding of local government structures and community networks in the Heathrow area or similar multi-layered community environments.

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About the Team

There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.

About the Company

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.