Client Service Representative at Miami… at Heartland… · US-FL-Mia…

Summary: Heartland Veterinary Partners is seeking a Client Service Representative to provide exceptional service to clients at Miami Lakes Veterinary Clinic. The role involves managing client interactions, performing administrative tasks, and ensuring a high standard of patient care and client satisfaction. Responsibilities: - Leads practice opening and closing procedures per Practice Manager instructions and practice procedures - Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms - Processes cash, checks, charge card payments and credit account payments - Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow - Assists in the updating of client/patient files, as needed - Prepares and sends client correspondence - Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list - Performs a backup of the computer system on a regular basis, as directed - Performs and oversees the performance of posting daily business - Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit - Answers incoming telephone calls applying proper telephone etiquette - Presents clients with medications, instructions, new client kits and any other take home items - Handles emergency situations with great care, patience, and following established clinic policies and procedures - Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction Required Qualifications: - High school diploma or equivalent - Ability to work on weekends as required - Practices OSHA safety techniques including proper PPE Preferred Qualifications: - Bilingual candidates preferred - Previous veterinary experience preferred - Client satisfaction references preferred Required Skills: Veterinary Medical Terminology, Cash Processing, Appointment Scheduling, Data Entry, Word Processing, OSHA Safety Techniques, Bilingual, Patience, Compassion Benefits: Paid time off, $100 Uniform Allowance, Health insurance; dental insurance; vision insurance, Retirement benefits or accounts, Bonus incentive, Flexible work schedules, Career and professional development, Employee Assistance Program, Employee Referral Program