Dispatcher/Administrative Assistant at Heartland… · Oconomowoc

Job Description:

The Company: 

Pat’s Heating & Air Conditioning has been a trusted name in Waukesha area HVAC since 1989 and promises the same 5-star customer service with every interaction. Pat’s Heating & A/C has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits like company breakfasts, competitive compensation packages, engaging team environments, and phenomenal company culture, the reasons to join the Pat’s family are endless!

The Role:

Pat’s Heating & A/C is searching for a reliable and outgoing Administrative Professional to join our quickly growing team. Job duties include: evaluating customer calls and matching the right technician to every job; scheduling jobs and preparing the technicians so they can accomplish the highest quality service, every time; being the face of the company by answering phones, greeting walk-ins, creating invoices, pulling permits, and other administrative duties as necessary. The best fit for this position would be an individual who enjoys working in a fast-paced team environment, is well-organized, works with honesty and integrity, and is looking for an unbeatable career opportunity!

Responsibilities:

• Relay accurate information to technicians, ensuring proficient, quality customer experiences. 
• Manage the whereabouts and needs of every technician in the field. 
• Record the results of each service call and create report summaries for senior management. 
• Be professional and establish customer rapport, encouraging repeat business. 
• Respond to customer requests, resolving issues and promoting the brand.  
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress. 
• Work closely with the teams, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
• Professionally answering the phone in a polite, friendly manner.
• Schedule and dispatch jobs for the technicians and apprentices.
• Make sure all equipment is ordered and ready for each job, adhering to the quality checklist.
• Participate actively in all formal exercises and on-the-job training.
• Assist in completing accurate and timely paperwork.
• Other Administrative duties as the Company needs.

Competencies for Success:

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communication. 
• Ability to build trust, diffuse conflict and hold others accountable. 
• Personality that blends well with a fast-paced, goal-driven environment. 
• Competitive individual contributor who also loves to win as a team.  
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be better at your job tomorrow than you are today.
• Experience with Service Titan is a plus!

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.