Customer Service Representative at Hearth & Home… · Roseville

Summary: Hearth & Home Technologies is a leading manufacturer of fireplace products, and they are seeking a Customer Service Representative to enhance customer experience through effective scheduling and support. The role involves managing installation schedules, processing orders, and handling accounts receivable to ensure customer satisfaction. Responsibilities: - Schedules installations and service calls as required by the builder and homeowner customers - Schedules fireplace startups, builder and homeowner warranty and service calls - Handles reschedules and warranty claims promptly and with a high sense of urgency - Pulls permits, calls in inspections and closes out permits - Receives and processes incoming sales and service orders - Ensures that all Purchase Orders from customers are received, are accurate and are linked - Answers all phone calls quickly and efficiently to minimize abandoned calls and any voicemail and return all phone calls daily - Communicates any issues with the installations or warranty/claims with the appropriate Branch and sales representatives to ensure all customer expectations are met - Work with builders to resolve AR issues - Collect payments for COD & HOLD customers - Invoices all completed jobs daily from the E-Ticket processing folder Required Qualifications: - High School Diploma or equivalent - Excellent written communication skills - Must have a good working knowledge of computers - Ability to enter data quickly and accurately into all systems - Ability to use Microsoft Office software and to learn new programs Preferred Qualifications: - Experience with scheduling installations or service in new home construction industry Required Skills: Scheduling, Accounts Receivable, Data Entry, Microsoft Office Benefits: Medical, Dental, Vision Insurance, 401k match, Cash Profit Sharing (after one year of employment), Discounted Stock Purchase Plan, Paid Time Off, Paid Holidays, Tuition Assistance, Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, Retirement Benefits