Patient Experience Coordinator at Heartbeat Health in Remote

Summary: Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. The Patient Experience Coordinator will be the primary link between patients and their heart health, handling patient outreach, providing concierge support, ensuring operational excellence, and gaining insights into healthcare program launches. Responsibilities: - Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms) - Provide technical assistance and 'friction-free' navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up - Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly - Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment Required Qualifications: - Bachelor's degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences) - at least 6 months of internship or work experience - You have professional experience in high-touch, customer-facing roles. Whether that's waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise - You have a background in service-oriented fields or study that focus on people and community engagement - You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes - You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies Required Skills: Data entry, Healthcare technologies, Patient outreach, Scheduling virtual visits, Technical assistance, Empathy, Customer service