IT Support Center Intern at HealthPartners in Bloomington, MN

Summary: HealthPartners is hiring for a full-time IT Support Center Intern. The person in this position is responsible for answering calls and investigating and resolving software, hardware, and infrastructure problems for HealthPartners’ systems and services, ensuring excellent customer relationships. Responsibilities: - Answering calls and investigating and resolving software, hardware, and infrastructure problems for HealthPartners’ systems and services - Documenting all information pertaining to an incident or service request according to Support Center processes - Maintaining excellent customer relationships Required Qualifications: - High School Diploma and a certificate from an Information Technology program or related experience - 1+ year customer service experience - Identify, analyze, and interpret computer problems, and communicate them to customers and technical staff - Effectively presents information and responses to questions from customers - Experience resolving practical problems with a variety of variables and processes - Ability to interpret a variety of instructions furnished in written, oral, or diagram formats - Provide excellent customer service - Good desktop tool usage including Outlook, Teams, Word, Excel, PowerPoint - Familiarity with a variety of computer hardware, software, and services - Good oral and written communication skills - Able to be available outside normal business hours, including weekends, and be on call (7 days x 24 hrs) Required Skills: Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Computer Hardware, Computer Software, Incident Documentation Benefits: Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity., Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.)., Can be work from home, on-site, or hybrid after training., **Benefits Designed to Support Your Total Health**As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance., We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities., Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.