Patient Experience Coordinator – Home Health… at Health Link… · San…

Summary: Health Link Home Health & Hospice is committed to delivering high-quality patient care with strong operational and clinical support. They are seeking a full-time Patient Experience Coordinator to enhance patient satisfaction and service recovery across multiple branches while working from their San Francisco office. Responsibilities: - Conduct patient experience and follow-up calls for all branches - Support patient satisfaction and HHCAHPS improvement initiatives - Serve as a central point of contact for patient concerns and service recovery - Collect and document information regarding patient complaints, concerns, and experience issues - Coordinate with clinical, scheduling, intake, and operations teams to help resolve concerns timely - Escalate urgent or unresolved concerns to branch management appropriately - Follow up with patients and families regarding resolutions and ongoing concerns - Track trends, complaints, and resolutions accurately - Help identify operational, communication, or service barriers impacting the patient experience - Support improvement initiatives focused on responsiveness, communication, and overall patient satisfaction Required Qualifications: - Healthcare, home health, hospice, medical office, or customer service experience preferred - Strong communication and interpersonal skills - Strong organizational and multitasking abilities - Professional, calm, and solutions-oriented under pressure - Strong follow-up, problem-solving, and documentation skills - Comfortable handling escalations and sensitive conversations - Ability to coordinate across multiple departments and teams Required Skills: Patient Experience Coordination, Service Recovery, Patient Relations, Healthcare Experience, Home Health, Hospice, Medical Office Experience, Patient Satisfaction Improvement, HHCAHPS, Escalation Handling, Multidepartment Coordination Benefits: Stable and growing healthcare organization serving the Bay Area for over 20 years, Structured leadership and operational support, Opportunity to directly impact patient satisfaction and quality outcomes, Collaborative environment focused on patient-centered care, Fast-paced role with growth opportunities, Company-issued equipment and structured workflows, Meaningful role supporting patients, families, and clinical teams across multiple branches