Tech Operations Intern at Health-E Commerce in Remote

Summary: fsastorecom is offering an internship program designed for students or recent graduates to gain hands-on experience in a professional environment. The Tech Operations Intern will support technical initiatives, provide first-line technical support, and assist with IT processes in a fast-paced, regulated setting. Responsibilities: - Logging and tracking IT tickets using a help desk or ticketing system - Providing first-line technical support for end-user issues - Assisting with onboarding/offboarding processes such as equipment setup and account requests - Help set up and manage user accounts, access rights, and permissions - Troubleshoot and escalate IT-related problems as needed and/or gather incident reports into Power BI to identify the root of problems - Maintain and update documentation on IT processes and procedures - Follow cybersecurity guidelines to ensure compliance - Support automation efforts using scripting languages (Java or Python) to streamline operational tasks - Assist with building and improving CI/CD pipelines to enhance deployment efficiency - Contribute to secure development pipelines by implementing automated gates, including code scanning and security checks - Assume additional responsibilities and perform special projects as needed or directed Required Qualifications: - Must be a rising Junior or Senior enrolled in a university or college co-op program, with a focus in IT, Computer Science, Cybersecurity, or related field - Detail-oriented and organized - Ability to handle confidential information - Excellent verbal and written communication skills are essential for candidate interactions and internal team collaboration - Ability to manage multiple tasks while maintaining accuracy and consistency - A strong commitment to maintaining the confidentiality of sensitive information - Ability to work independently and as part of a team Preferred Qualifications: - Experience or coursework in automation and scripting (Java or Python) - Familiarity with CI/CD concepts and tools (e.g., Jenkins, GitHub Actions, GitLab CI) - Understanding of DevSecOps principles and secure software development practices - Familiar/Proficient in Microsoft O365, Power BI, and Jira - Familiar with cybersecurity standards and frameworks Required Skills: Technical support, Scripting Java, Scripting Python, CI/CD concepts Important Skills: Power BI, Cybersecurity standards