Health Advocate Concierge, Customer Service at Health Care… · IL -…

Summary: Health Care Service Corporation is a purpose-driven company that invests in professional development. The Health Advocate Concierge role is responsible for providing concierge guidance to members and providers regarding medical and behavioral health benefits, assisting members in navigating the healthcare system, and collaborating with clinicians to promote optimal health. Responsibilities: - Responsible For An Integrated Member Experience - Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims - Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written - The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others - They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist Required Qualifications: - Associate with 2 years OR, a Bachelor's with 1 year, OR 3 years of concierge-oriented customer service experience - Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools - Knowledge of medical terminology - Experience building trust and providing concierge level of service - Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians - Attention to detail and strong documentation skills - Web and PC proficiency Preferred Qualifications: - Associate degree in Health Science or Health Studies or Bachelor's degree - Knowledge of HCSC customer service systems, processes, and products of the operational area - 3 years of concierge-oriented customer service experience in an insurance environment - Clinical or social work expertise - Experience in coordinating medical services - Knowledge with health benefit plans and the insurance industry Required Skills: Concierge-oriented customer service, Plan of care assistance, In-network provider selection, Training on customer tools, Medical terminology, Motivational interviewing, Web proficiency, PC proficiency, Health benefit plans knowledge, Insurance industry knowledge Benefits: Health and wellness benefits, 401(k) savings plan, Pension plan, Paid time off, Paid parental leave, Disability insurance, Supplemental life insurance, Employee assistance program, Paid holidays, Tuition reimbursement, Other incentives