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Wound Care Liaison at Healogics in Westerville, OH
Skills
Job Description
The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.
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The Wound Care Liaison is responsible for creating urgency around the Wound Care Center’s value proposition within their community to referring providers and patients that could benefit from the differentiated, quality care provided by Healogics. The Wound Care Liaison establishes ongoing relationships with various referring providers, hospital departments, and the community, while providing insight into the Patient First care and results Healogics delivers.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
Essential Functions/Responsibilities:
Generates a sense of urgency for referring providers and wound center staff around the importance of comprehensive wound care and the impact to patient’s health and lives.
Builds strong relationships with current and potential referring providers and key stakeholders for the wound center and hospital
Uses SalesForce to plan, coordinate, track, and record activities directed toward increasing appropriate patient referrals to the wound care center(s) and supporting Patient First access for all who would benefit.
Develop and maintain comprehensive territory plan in SalesForce with prioritization and referral specialty segmentations including current referring providers, prospective referring providers, Hospital employed providers, and appropriate hospital departments. Collaborates with Center Development, Operations, Client Solutions, and the Hospital partner to review key target referral sources, and develop a systematic approach to build those customer relationships and increase appropriate wound care center referrals.
Follows routing schedule from SalesForce to maximize provider visit efficiency and follow up through
Visits identified Physician Practices and interacts with key medical decision makers including physicians and staff to provide awareness of the Wound Care Center using Healogics educational marketing materials.
Utilizes progress notes and other tools to provide timely feedback to referring providers about patient scheduling, patient access, essential patient updates, wound care progress, and healed patients.
Collaborates with the Program Director and Patient Navigator for the Weekly Patient Access meeting including, but not limited to, New Patient Referral Tracker review, patient no call/no shows, cConsults to determine if providers are referring appropriate patients, and patients lost to follow up.
Generates timely, weekly, reports on provider visits and New Patient results, and consistently delivers them to key stakeholders.
Presents monthly results to Center Development Director and other identified stakeholders.
Serves as the “voice of the referring provider” to initiate and recommend services and tools to better serve referring providers.
Maintains close relationships with Wound Center leadership to ensure understanding of Wound Center services, operations, and processes.
Assists in educating Wound Center staff and providers on referring provider opportunities. Communicates and work closely with the Wound Center and other identified stakeholders regarding goals, targets, patient access, and other relevant referral development information, as needed.
Performs other duties as required.
Required Education, Experience and Credentials:
Associate’s degree in Business Administration, Marketing or Public Relations and three (3) or more years of experience in medical sales or marketing
OR High School Diploma or General Education Development (GED) and five (5) or more years of relevant experience in medical sales or marketing
Experience successfully navigating provider practices and engaging with physicians, physician assistants, nurses, practice managers, and front office personnel preferred
Required Knowledge, Skills and Abilities:
General knowledge and understanding of the wound care industry and trends, as well as familiarity with the local market
Outstanding interpersonal, oral and written communication skills, to include presentation skills in a group setting or on a one-on-one basis
Position has access to Protected Health Information- it is critical that the individual complies with all applicable policies and procedures
Ability to translate technical language into layman’s terms
Outstanding customer service and follow-up skills
Demonstrated relationship building skills
Ability to influence others
Ability to work independently and to be a self- starter
Attention to details
Strong organization, prioritization and time management skills
Analytical and quantitative skills
Ability to work with others and in a team environment
Ability to multi-task and to work in a fast-paced environment
Demonstrated problem solving skills
Proficient in Microsoft Suite (Excel, Word, Outlook, Power Point and Access)
Proficiency with SalesForce or equivalent Customer Relationship Management (CRM) software preferred.
Ability to maintain clean driving record
This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”.