Clinical Coordinator (Spravato Tech) at Headlight in San Diego, CA

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

Headlight is seeking a Clinical Coordinator to join our team. This position provides clinical administrative, patient, and office support within Headlight’s outpatient esketamine program in our San Diego office that is currently at 5060 Shoreham Pl, Suite 230 & 330, San Diego, CA 92122, but the office will be moving to 8340 Clairemont Mesa Blvd, Suite 200B, San Diego, CA 92111 later this year.

Our Pillars

• Make things easier.
• Forge genuine connections.
• Elevate the standard.

Roles and Responsibilities

• Providing daily patient care, monitoring, and charting in EHR for the esketamine program.
• Responsible for ordering medication through various pharmacies and communicating shipment schedules. Including logging and proper inventory.
• Administer Spravato treatments in accordance with clinical protocols, REMS requirements, and prescriber orders.
• Monitor patient response and tolerability during treatment sessions and escalate concerns to the clinical team as needed.
• Administer, score, and document psychiatric rating scales. (e.g., PHQ-9, GAD-7).
• Maintain compliance with REMS, medication logs, safety protocols, and quality standards.
• Providing a safe and therapeutic environment for daily treatment sessions.
• Office administrative tasks include but are not limited to answering phones, sending scheduling reminders, maintaining office inventory, and communicating patient scheduling with in-house providers.

Qualifications

• Experience working in a medical office and/or mental health setting required.
• Previous EHR experience and medical insurance experience preferred.
• Bachelor’s degree in Psychology, Social Work, Behavioral Health, or a related field preferred; Associate’s degree or High School diploma with relevant experience required.
• Current CPR & AED certification is preferred.
• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to stand for extended periods.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.

Benefits

• Competitive hourly pay and benefits package.
• Opportunity to work in a cutting-edge healthcare technology environment.
• Professional development opportunities and training.
• Collaborative and supportive work culture.
• Impactful role contributing to the enhancement of patient care and healthcare processes.

If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

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