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Track Lead (Support & Operations) at HCLTech · Greater…
ExperiencedOn-siteFull-timeGreater Noida, Uttar Pradesh, IN
Skills
leadershipproblem solvingcommunicationpeople management
Job Description
Job Summary
Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.
Key Responsibilities
- Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
- Understand client requirements and accountable in ensuring support team is meeting client expectations.
- To lead and mentor the project team and ensure transparent communication of project goals.
- Brining new ideas and innovation for process development and overall organizational progress.
- To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
Skill Requirements
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Other Requirements
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