HCLTech→
Technical Architect at HCLTech in Noida, Uttar Pradesh, IN
Skills
Job Description
Job Summary
A Root Cause Analysis (RCA) QA Lead oversees software quality assurance with a specific focus on investigating, tracking, and resolving systemic defects through root cause analysis. Role Overview • Primary Focus: Bridge the gap between standard defect detection and systemic process prevention. • Core Goal: Drive the quality assurance lifecycle while leading post-mortem and root cause investigations for critical or recurring production bugs. • Collaboration: Work closely with product, development, and Process Excellence teams to eliminate testing gaps and refine development workflows. Key Responsibilities • Lead RCA Investigations: Conduct thorough root cause analysis for escaped defects, client comebacks, or major production incidents. • Process Improvement: Identify systemic flaws, architectural test limitations, or unclear requirements contributing to bugs. • Test Strategy & Planning: Design robust test frameworks, strategies, and validation plans that prevent historical errors from repeating. • Team Mentorship: Guide, mentor, and upskill QA team members on analytical troubleshooting and effective defect reporting. • Data-Driven Reporting: Track quality metrics, leakage data, and error trends to present actionable insights to stakeholders.
Key Responsibilities
Experience: 4 to 6+ years in software quality assurance, with demonstrated leadership experience. • Analytical Skills: Deep expertise in RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and data-driven problem solving. • Technical Proficiency: Familiarity with test automation frameworks, CI/CD pipelines, and bug-tracking platforms. • • Technical Proficiency: Familiarity with test automation frameworks, CI/CD pipelines, and bug-tracking platforms. • • Communication: Exceptional cross-functional communication skills to lead blameless post-mortems and align engineering goals.