HCLTech→
Sr Subject Matter Expert (Support&Ops) at HCLTech · Bengaluru
Skills
Job Description
Job Summary
Core Responsibilities • Design, install, monitor and support Citrix systems and associated infrastructure. • Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront. • Manage Citrix farms, sessions, printers, application publishing and log monitoring. • Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022. • Perform server health checks and maintenance activities. • Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers. • Work with VMware, Nutanix, Hyper-V and XenServer environments. • Coordinate deployments, upgrades and patch management. • Handle P0, P1 and P2 incidents and contribute to problem management. • Administer Ivanti products and user profile management. • Manage Citrix and Windows patch deployments and SCCM activities. • Support L1/L2 teams in resolving incidents and requests. • Work within Incident, Request, Change and Problem Management processes. • Ensure SLA, KPI and ITIL compliance. • Drive Continuous Improvement Plans (CIP) to improve infrastructure stability. • Provide communication and stakeholder updates during critical incidents. • Create, maintain and update documentation. • Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director. • Demonstrate strong multitasking and organizational skills. • Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities • Maintain and enhance Infrastructure as Code. • Manage Terraform code integrating Azure Virtual Desktop and published application environments. • Implement architecture and code enhancements for Azure platform changes. • Maintain Terraform module parameters. • Document code and deployment procedures. • Implement automation for VM builds and power management. • Contribute to GUI development for Terraform parameter integration. • Address functional requirements through automation and engineering solutions such as logging and monitoring.
Key Responsibilities
Core Responsibilities • Design, install, monitor and support Citrix systems and associated infrastructure. • Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront. • Manage Citrix farms, sessions, printers, application publishing and log monitoring. • Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022. • Perform server health checks and maintenance activities. • Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers. • Work with VMware, Nutanix, Hyper-V and XenServer environments. • Coordinate deployments, upgrades and patch management. • Handle P0, P1 and P2 incidents and contribute to problem management. • Administer Ivanti products and user profile management. • Manage Citrix and Windows patch deployments and SCCM activities. • Support L1/L2 teams in resolving incidents and requests. • Work within Incident, Request, Change and Problem Management processes. • Ensure SLA, KPI and ITIL compliance. • Drive Continuous Improvement Plans (CIP) to improve infrastructure stability. • Provide communication and stakeholder updates during critical incidents. • Create, maintain and update documentation. • Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director. • Demonstrate strong multitasking and organizational skills. • Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities • Maintain and enhance Infrastructure as Code. • Manage Terraform code integrating Azure Virtual Desktop and published application environments. • Implement architecture and code enhancements for Azure platform changes. • Maintain Terraform module parameters. • Document code and deployment procedures. • Implement automation for VM builds and power management. • Contribute to GUI development for Terraform parameter integration. • Address functional requirements through automation and engineering solutions such as logging and monitoring.
Skill Requirements
Core Responsibilities • Design, install, monitor and support Citrix systems and associated infrastructure. • Provide advanced troubleshooting for Citrix Virtual Apps & Desktops, XenApp, XenDesktop, NetScaler, MCS, UPM and StoreFront. • Manage Citrix farms, sessions, printers, application publishing and log monitoring. • Administer Active Directory, DNS, DHCP, RDS and Windows 10/11, Server 2016/2019/2022. • Perform server health checks and maintenance activities. • Manage NetScaler issues, firmware upgrades, certificate renewals and load balancing virtual servers. • Work with VMware, Nutanix, Hyper-V and XenServer environments. • Coordinate deployments, upgrades and patch management. • Handle P0, P1 and P2 incidents and contribute to problem management. • Administer Ivanti products and user profile management. • Manage Citrix and Windows patch deployments and SCCM activities. • Support L1/L2 teams in resolving incidents and requests. • Work within Incident, Request, Change and Problem Management processes. • Ensure SLA, KPI and ITIL compliance. • Drive Continuous Improvement Plans (CIP) to improve infrastructure stability. • Provide communication and stakeholder updates during critical incidents. • Create, maintain and update documentation. • Use monitoring tools such as SCOM, BEM, Zabbix and Citrix Director. • Demonstrate strong multitasking and organizational skills. • Automate recurring manual tasks using scripting. Public Cloud VDI / DevOps Responsibilities • Maintain and enhance Infrastructure as Code. • Manage Terraform code integrating Azure Virtual Desktop and published application environments. • Implement architecture and code enhancements for Azure platform changes. • Maintain Terraform module parameters. • Document code and deployment procedures. • Implement automation for VM builds and power management. • Contribute to GUI development for Terraform parameter integration. • Address functional requirements through automation and engineering solutions such as logging and monitoring.