HCLTech→
Sr Solution Architect at HCLTech in Noida, Uttar Pradesh, IN
ExperiencedOn-siteFull-timeNoida, Uttar Pradesh, IN
Skills
servicenowitsmitomcustomer service managementhr service deliverystrategic portfolio managementsecurity operationsgrcenterprise service managementservice portalemployee centercmdbcsdmrestsoapintegrationhubmid serveripaasevent-driven patternsitilsystem landscape designplatform performance optimizationscalability planningsecurity hardeningtechnical authoritytrusted advisorstakeholder managementcustomer-facing presenceinfluencegovernanceproblem solving
Job Description
Job Summary
Senior ServiceNow Technical Architect role is aligned to ServiceNow Global Elite Partner expectations. The architect acts as a technical authority and trusted advisor, owning end-to-end ServiceNow architecture, multi-workflow solution strategy, platform governance, and technical assurance for large-scale, complex, enterprise implementations. The role spans delivery excellence, architectural governance, and long-term platform strategy aligned with the ServiceNow product roadmap.
Key Responsibilities
- Own ServiceNow platform architecture, reference architectures, and technical roadmap across accounts
- Define and enforce architectural standards, guardrails, and design patterns aligned with ServiceNow best practices
- Lead multi-workflow enterprise implementations spanning IT, Employee, and Customer workflows
- Provide final technical authority for complex or high-risk architectural decisions
- Ensure platform scalability, performance, security, and regulatory compliance
- Design and govern enterprise integrations using REST, SOAP, IntegrationHub, MID Server, iPaaS and event-driven patterns
- Drive CMDB strategy, CSDM adoption, service modeling accuracy, and data governance
- Conduct architecture reviews, platform health checks, and technical audits
- Act as final escalation point for critical and enterprise-impacting technical issues
- Lead client-facing architecture workshops, roadmap sessions, and design walkthroughs
- Support pre-sales activities including solutioning, estimations, RFP responses, and technical assurance
Skill Requirements
ServiceNow Module Experience (Multi-module mandatory)
- ITSM (Incident, Problem, Change, Request, Knowledge)
- ITOM (Discovery, Service Mapping, Event Management, Orchestration)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM / ITBM)
- Security Operations (SecOps) and/or GRC
- Enterprise Service Management (ESM)
- Service Portal and Employee Center
Architecture & Platform Competencies
- Deep expertise in Now Platform architecture, instance strategy, and upgrade lifecycle management
- Strong CMDB/CSDM architecture and enterprise service modeling capability
- Advanced enterprise integration architecture and system landscape design
- Platform performance optimization, scalability planning, and security hardening
- Strong grounding in ITIL and enterprise architecture principles
- Ability to balance out-of-the-box capabilities with controlled customisation at scale
Certifications
- Mandatory: ServiceNow Certified System Administrator (CSA)
- Mandatory: ServiceNow Certified Application Developer (CAD)
- Mandatory: ServiceNow Certified Technical Architect (CTA)
- Mandatory: Minimum 4-6 ServiceNow Certified Implementation Specialist (CIS) certifications
- Highly Recommended: ServiceNow Certified Master Architect (CMA)
Other Requirements
- Recognised ServiceNow technical authority within large programmes or accounts
- Proven experience delivering enterprise-scale, multi-workflow ServiceNow transformations
- Strong senior stakeholder and customer-facing presence
- Capability to influence platform strategy, enforce governance, and drive long-term value for clients