HCLTech→
Sr Administrator (Support & Operations) at HCLTech · Lucknow
ExperiencedOn-siteFull-timeLucknow, Uttar Pradesh, IN
Skills
technical supporttroubleshootingroot cause analysisknowledge base managementsla managementsecurity threat mitigationcommunicationcoachingproblem solvingcollaboration
Job Description
Job Summary
Senior Administrator - Program & Project Management
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
- To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
- To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements
Project management
Other Requirements
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