HCLTech→
Solution Architect (DFS) at HCLTech in Bengaluru, Karnataka, IN
ExperiencedOn-siteFull-timeBengaluru, Karnataka, IN
Skills
unified communicationscollaboration platformsnetworkingmeeting room technologiestelecom operationsmicrosoft teamssharepoint onlineviva suiteonedrive for businesspower platformrouting & switchingsd-wanmplssipvoipsbcqosenterprise networkingteams roomscisco webexzoom roomstelepresenceaudio/video conferencingsmart meeting technologiescalerotelecom expense managementmobility expense managementasset lifecycle managementtelecom billing & auditscontract managementcost optimizationitil service managementbusiness consultingprogram & project leadershipgovernance & compliance managementautomation & process optimizationanalytics & reportingtechnical leadershipstakeholder managementexecutive managementvendor managementstrategic thinkingcommunicationmentoring
Job Description
Job Summary
We are seeking a highly experienced UCC Lead Architect / Solution Consultant responsible for driving enterprise communication and collaboration strategy, architecture, governance, transformation, and operational excellence across Collaboration Platforms, Voice & Network Services, Meeting Room Solutions, and Telecom Expense Management (TEM). The role requires strong technical leadership, stakeholder management, solution design expertise, and the ability to lead large-scale digital workplace and unified communications transformation programs.
Key Responsibilities
Strategy & Architecture
- Define and drive the enterprise UCC roadmap aligned with business objectives.
- Design scalable, secure, and resilient Unified Communication & Collaboration solutions.
- Lead modernization initiatives for collaboration, conferencing, voice, network, and workplace technologies.
- Establish governance, standards, operational frameworks, and best practices.
Collaboration Platforms
- Lead architecture and administration of Microsoft Teams, SharePoint Online, Viva Suite, OneDrive, and related collaboration platforms.
- Drive adoption, user experience enhancement, and digital workplace initiatives.
- Define collaboration security, compliance, retention, and governance policies.
Network Advance Services
- Architect and optimize network infrastructure supporting voice, video, and collaboration services.
- Lead initiatives involving SIP, VoIP, SBC, QoS, SD-WAN, WAN optimization, and UC network readiness.
- Ensure network performance, reliability, security, and scalability.
Meeting Room Solutions
- Lead global deployment and support strategy for Teams Rooms, WebEx Rooms, Zoom Rooms, Telepresence, and AV collaboration technologies.
- Define conference room standards, lifecycle management, and workplace innovation roadmaps.
- Drive smart workplace and meeting room transformation initiatives.
TEM (Telecom Expense Management)
- Lead Telecom Expense Management (TEM/Calero) governance and optimization programs.
- Drive telecom cost optimization, inventory governance, billing validation, contract management, and audit compliance.
- Develop executive reporting and analytics for telecom spend management.
Leadership & Service Excellence
- Provide technical leadership for critical escalations and complex solution design.
- Engage with customers, business leaders, vendors, and executive stakeholders.
- Lead service improvement, automation, and operational excellence initiatives.
- Mentor engineers, architects, and delivery teams.
- Drive innovation through AI, automation, analytics, and cloud technologies.
Skill Requirements
Collaboration
- Microsoft Teams
- Microsoft Teams Voice
- SharePoint Online
- Microsoft Viva Suite
- OneDrive for Business
- Power Platform
Network Advance Services
- Routing & Switching
- SD-WAN
- MPLS
- SIP
- VoIP
- SBC
- QoS
- Enterprise Networking
Meeting Room Solutions
- Microsoft Teams Rooms
- Cisco WebEx
- Zoom Rooms
- Telepresence
- Poly Devices
- Audio/Video Conferencing
- Smart Meeting Technologies
TEM
- Calero
- Telecom Expense Management
- Mobility Expense Management
- Asset Lifecycle Management
- Telecom Billing & Audits
- Contract Management
- Cost Optimization
Required Competencies
- Enterprise Solution Architecture
- Digital Workplace Transformation
- Stakeholder & Executive Management
- Vendor Management
- ITIL Service Management
- Business Consulting
- Program & Project Leadership
- Governance & Compliance Management
- Automation & Process Optimization
- Analytics & Reporting
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related field.
- Relevant industry certifications in Microsoft, Cisco, Collaboration Technologies, ITIL, Cloud, or Networking are preferred.
Experience
- 10+ years of overall experience in Unified Communications, Collaboration, Networking, Meeting Room Technologies, or Telecom Operations.
- 5+ years leading enterprise-scale transformation programs, solution architecture, consulting, or service delivery functions.
- Proven experience managing global stakeholders, strategic initiatives, governance programs, and modernization projects.
Preferred Candidate Profile
The ideal candidate will act as a UCC Service Owner / Lead Architect, capable of defining strategy, influencing executive stakeholders, driving transformation, managing large-scale deployments, and ensuring operational excellence across the complete Unified Communication & Collaboration ecosystem.
Mandatory / Highly Preferred Certifications
Microsoft Collaboration
- Microsoft Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Power Platform Fundamentals (PL-900)
Cisco Collaboration & Voice
- Cisco Certified Network Professional (CCNP Collaboration)
- Cisco Certified Specialist - Collaboration Core (CLCOR)
- Cisco WebEx Administration Certification (preferred)
Network Advance Services
- Cisco Certified Network Professional (CCNP Enterprise)
- Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure) – Preferred
- SD-WAN Specialist Certification (Cisco or equivalent)
Meeting Room Solutions
- Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
- Cisco WebEx Devices Certification
- Crestron / Logitech / Poly Room Solutions Certification (Preferred)
TEM (Telecom Expense Management)
- Calero Platform Certification (Preferred)
- TEMIA Telecom Expense Management Certification (Preferred)
- IT Financial Management Foundation Certification (Preferred)
Architecture & Leadership Certifications
- TOGAF® Enterprise Architecture
- ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader
- PMP® (Project Management Professional)
- PRINCE2 Practitioner (Optional)
- SAFe Agilist Certification (Preferred)
Cloud & Security Certifications
- Microsoft Azure Solutions Architect Expert (AZ-305)
- Microsoft Azure Administrator (AZ-104)
- Microsoft Cybersecurity Architect Expert (SC-100) – Preferred
- CISSP (Preferred for senior UCC governance roles)
Recommended Certification Section for JD
Preferred Certifications:
- Microsoft 365 Enterprise Administrator Expert (MS-102)
- Microsoft Teams Administrator Associate (MS-700)
- Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP)
- CCNP Collaboration / CCNP Enterprise
- ITIL 4 Managing Professional
- TOGAF Enterprise Architecture
- Azure Solutions Architect Expert (AZ-305)
- PMP / SAFe Agilist
- WebEx Collaboration Certifications
- Calero/TEM Platform Certification