SME - Program & Project Management at HCLTech · Bengaluru

Job Summary

Job Summary : SRE Coach – Job Description Role Purpose The SRE Coach is responsible for driving the adoption of Site Reliability Engineering (SRE) practices across application and platform teams, ensuring service reliability, operational excellence, automation, observability, and continuous improvement. The role acts as a mentor, governance lead, and transformation catalyst, helping delivery teams move from traditional operations to an engineering-led reliability model

Job Description : The SRE Coach is responsible for driving the adoption of Site Reliability Engineering (SRE) practices across application and platform teams, ensuring service reliability, operational excellence, automation, observability, and continuous improvement. The role acts as a mentor, governance lead, and transformation catalyst, helping delivery teams move from traditional operations to an engineering-led reliability model.

Key Responsibilities

Job Responsibilities : Key Responsibilities SRE Governance & Service Ownership • Establish and govern SRE standards, policies, processes, and operating procedures. • Drive adoption of reliability engineering practices across all value streams. • Support service governance reviews and reliability maturity assessments. • Own and track Service Improvement Plans (SIPs) and reliability roadmaps. • Provide guidance on SLIs, SLOs, Error Budgets, and Reliability KPIs. Reliability Engineering • Coach teams on proactive incident elimination and reduction of operational toil. • Drive Problem Management, RCA quality, and preventative actions. • Improve availability, resiliency, performance, and recoverability of critical services. • Define reliability engineering best practices and engineering guardrails. Observability & Monitoring • Lead implementation and optimization of observability standards. • Drive effective use of monitoring, logging, tracing, and AIOps platforms. • Review service health dashboards and establish reliability metrics. • Ensure monitoring coverage aligns with agreed SRE baselines. Automation & Continuous Improvement • Identify automation opportunities and drive operational efficiency initiatives. • Partner with Automation and Platform teams to reduce manual effort. • Promote AI, AIOps, Agentic AI, and modern engineering practices within service operations. • Measure and track efficiency benefits and reliability improvements. Service Transition & Operational Readiness • Support application onboarding and transition activities. • Validate operational readiness, runbook quality, and knowledge transfer effectiveness. • Review service readiness gates before production responsibility is assumed. • Ensure operational documentation, support models, and reliability controls are in place. Coaching & Capability Development • Mentor SRE Engineers, VSMs, CSMs, and delivery teams on SRE ways of working. • Develop SRE training curricula and coaching plans. • Conduct reliability workshops and architecture reviews. • Build an engineering-first culture focused on reliability and continuous learning.

Skill Requirements

Skill Requirement : • 10+ years of IT operations, application support, platform engineering, or SRE experience. • Hands-on experience in SRE, DevOps, Cloud Operations, or Production Engineering. • Strong understanding of: o SLI/SLO/Error Budget frameworks o Incident, Problem, Change and Knowledge Management o Observability platforms (Splunk, Dynatrace, AppDynamics, Datadog, New Relic, Elastic) o Automation (PowerShell, Python, Bash, Ansible, Terraform) o Public cloud platforms (Azure, AWS, GCP) o ITIL and Agile delivery models • Excellent stakeholder management and coaching capabilities.

Other Requirements

Other Requirement : Success Measures (KPIs) • Reduction in recurring incidents and service disruptions. • Improvement in service availability and reliability metrics. • Increased automation coverage and reduction in manual toil. • SLO compliance across managed services. • Improvement in operational readiness and governance scores. • Successful implementation of Service Improvement Plans. • Increased SRE maturity across value streams.