HCLTech→
Senior Process Associate at HCLTech in Chennai, Tamil Nadu, IN
ExperiencedOn-siteFull-timeChennai, Tamil Nadu, IN
Job Description
Job Summary
To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
- Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
- Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
- Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
- Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
- Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
Skill Requirements
null
Other Requirements
null