Senior Administrator - Cisco Unified… at HCLTech · Bengaluru

Job Summary

Job Summary : All CMS team members are expected to add value in the following areas.\
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o Understand and meet customer agreements (SLO/SLA/commitments)\
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o Follow and participate in the improvement of established team processes\
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o Identify and adhere to cost reduction measures\
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o Be accountable for following established team processes\
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o Understand ITIL framework (Event, Incident, Change, Service Request &\
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Problem Management)\
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o Collaborate with peers and cross-functional teams\
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o Maintain knowledge and skill levels required to perform role effectively\
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o Participate in regular synch ups with team and team leadership\
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o Actively share and develop innovation and automations for continued\
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improvement wherever possible

Job Responsibilities : Ensure accurate execution of documented and approved requests in\
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customers’ production environments\
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o Adhere to and enforce Change Management processes and policies of Cisco\
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and customers\
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o Support Change Managers with technical input on Change Advisory Board\
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(CAB) meetings, whether internal and external\
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o Take all appropriate steps to reduce risk of impact to customers’ production\
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environment due to execution of approved changes\
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o Validate service request execution process prior to production\
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implementation\
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o Conduct post-change QA testing to validate successful service request\
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completion and to reduce risk of service impacting events resulting from the\
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change.\
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o Serve as first point of escalation for failed service requests/changes; conduct\
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change backouts to the point of pre-change baseline\
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o Provide continual communication to stakeholders before, during and after\
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execution of approved service requests\
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Key Responsibilities

NA

Skill Requirements

Skill Requirement : Associate (2-year) or bachelor (4-year) level university degree or equivalent\
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in a technical discipline\
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o 5-10 years of experience in a Network Operations Centre or Technical\
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Assistance Centre or in an Implementation role\
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o Strong technical experience with technologies such as Cisco Unified\
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Communications Manager, Multi Services, Gateways, Cisco Unity Connection,\
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Jabber, Cisco Unified Presence, SME, Virtualization, IP Telephony protocols\
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like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs etc.\
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o Expertise in some technologies if not all likeCisco Unified\
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Communications Manager, Multi Services, Gateways, Cisco Unity\
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Connection, Telepresence, Cisco Meeting Server, Jabber, Cisco\
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Unified Presence, SME, Virtualization, IP Telephony Good\
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understanding on Cisco Expressways, Jabber MRA.

Other Requirements

Other Requirement : Strong written and verbal communication\
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o Good organizational skills\
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o Prioritize workload while managing multiple customer commitments\
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o Work independently with minimal supervision\
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o Strong interpersonal and teamwork skills Strong written and verbal communication\
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o Good organizational skills\
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o Prioritize workload while managing multiple customer commitments\
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o Work independently with minimal supervision\
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o Strong interpersonal and teamwork skills