HCLTech→
Senior Administrator - Cisco Unified… at HCLTech · Bengaluru
Skills
Job Description
Job Summary
Job Summary : All CMS team members are expected to add value in the following areas.
o Understand and meet customer agreements (SLO/SLA/commitments)
o Follow and participate in the improvement of established team processes
o Identify and adhere to cost reduction measures
o Be accountable for following established team processes
o Understand ITIL framework (Event, Incident, Change, Service Request &
Problem Management)
o Collaborate with peers and cross-functional teams
o Maintain knowledge and skill levels required to perform role effectively
o Participate in regular synch ups with team and team leadership
o Actively share and develop innovation and automations for continued
improvement wherever possible
Job Responsibilities : Ensure accurate execution of documented and approved requests in
customers’ production environments
o Adhere to and enforce Change Management processes and policies of Cisco
and customers
o Support Change Managers with technical input on Change Advisory Board
(CAB) meetings, whether internal and external
o Take all appropriate steps to reduce risk of impact to customers’ production
environment due to execution of approved changes
o Validate service request execution process prior to production
implementation
o Conduct post-change QA testing to validate successful service request
completion and to reduce risk of service impacting events resulting from the
change.
o Serve as first point of escalation for failed service requests/changes; conduct
change backouts to the point of pre-change baseline
o Provide continual communication to stakeholders before, during and after
execution of approved service requests
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Job Description : o Strong experience in Cisco UCCE products - CUCM, ICM, CVP, CUSP, CIM,\\\\\\\\\\\\\\\
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Key Responsibilities
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Skill Requirements
Skill Requirement : Associate (2-year) or bachelor (4-year) level university degree or equivalent
in a technical discipline
o 5-10 years of experience in a Network Operations Centre or Technical
Assistance Centre or in an Implementation role
o Strong technical experience with technologies such as Cisco Unified
Communications Manager, Multi Services, Gateways, Cisco Unity Connection,
Jabber, Cisco Unified Presence, SME, Virtualization, IP Telephony protocols
like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs etc.
o Expertise in some technologies if not all likeCisco Unified
Communications Manager, Multi Services, Gateways, Cisco Unity
Connection, Telepresence, Cisco Meeting Server, Jabber, Cisco
Unified Presence, SME, Virtualization, IP Telephony Good
understanding on Cisco Expressways, Jabber MRA.
Other Requirements
Other Requirement : Strong written and verbal communication
o Good organizational skills
o Prioritize workload while managing multiple customer commitments
o Work independently with minimal supervision
o Strong interpersonal and teamwork skills Strong written and verbal communication
o Good organizational skills
o Prioritize workload while managing multiple customer commitments
o Work independently with minimal supervision
o Strong interpersonal and teamwork skills