HCLTech→
Program Manager at HCLTech in Lucknow, Uttar Pradesh, IN
ExperiencedOn-siteFull-timeLucknow, Uttar Pradesh, IN
Skills
project managementprogram managementit infrastructure servicesclouddata centerend user computingservice deskit service managementbudgetinggovernancedata center operationsserver technologiesstorage technologiesbackup technologiesazureawsgcphybrid infrastructurenetwork infrastructureitsmstakeholder managementpresentation skillsexecutive communicationpeople leadershipcross-functional team managementleadershipcommunicationproblem solvingservicenowenterprise itsm platformstransformation programsmodernization programs
Job Description
Job Summary
Experience
Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience.
Certifications (Mandatory)
- PMP (Project Management Professional) – PMI
- Certified Scrum Master (CSM)
Preferred Certifications
- ITIL Foundation / ITIL Intermediate
- Microsoft Azure Administrator / Architect
- AWS Solutions Architect
- PRINCE2 Practitioner (Optional)
Key Responsibilities
Key Responsibilities
Transition Management
Ensure successful migration from transition phase to steady-state operations of.
- Infrastructure and Cloud Transition.
- Service Desk & End User Computing (EUC)
- ITSM & Process Management
- Stakeholder & Customer Management
- Risk & Compliance Management
- Infrastructure and Cloud Transition.
Required Skills & Qualifications
Project & Program Management
- Strong expertise in project and program management methodologies.
- Experience managing large-scale infrastructure and workplace transitions.
- Proficiency in project planning, reporting, budgeting, and governance.
- Strong understanding of project management delivery models.
Technical Knowledge
- Data Center Operations
- Server, Storage, Backup Technologies
- Cloud Platforms (Azure, AWS, GCP)
- Hybrid Infrastructure Environments
- Service Desk Setup and Operational Frameworks
- End User Computing (EUC) Services
- Network Infrastructure Fundamentals
- IT Infrastructure Support Models
ITSM Knowledge
Leadership & Communication
- Excellent stakeholder management skills.
- Strong presentation and executive communication abilities.
- Proven people leadership and cross-functional team management experience.
Ability to work in global and matrix environments
Skill Requirements
Desired Experience
- Experience leading transitions valued at multi-million-dollar managed services engagements.
- Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.
- Experience working with global customers across multiple geographies.
- Exposure to transformation and modernization programs.
Experience in ServiceNow and enterprise ITSM platforms