Process Associate-Voice at HCLTech in Tamil Nadu, IN

Job Summary

We are looking for a diligent and enthusiastic fresher to join our team as an RCM – Voice/Semi Voice/Non Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail. Willing to work in US Shifts.

Key Responsibilities

 Make outbound calls to healthcare providers and insurers to follow up on claims and payments.  Investigate and resolve issues with denied or underpaid claims.  Maintain accurate records of all communications and transactions.  Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.  Update account-wise customer interactions daily.  Achieve critical performance targets.  Ensure efficiency in line with performance targets and process guidelines.  Identify problems and document business requirements using industry knowledge and tools.  Follow client process workflows and HCL policy guidelines.

Skill Requirements

 Strong verbal and written communication skills  Focus on delivering a positive customer experience  Should possess active listening skills  Good data entry & typing skills  Ability to multitask.  Ability to contribute to the process through improvement ideas.  Analytical and problem-solving skills on the process.  To use sound judgment and take decisions.

Other Requirements