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Lead Consultant(Product/Domain) at HCLTech · Gothenburg
Skills
Job Description
Job Summary
VOLVO IT FGDescription:As a Service Leader in SRE Department,- Manage operational and tactical governance for domains in scope.- Prioritize operational and minor enhancement demand across the portfolio.- Translate business and service needs into an executable backlog.- Coordinate day-to-day service delivery with suppliers and internal stakeholders.- Monitor service performance, delivery progress, budget and issue resolution.- Escalate service risks, bottlenecks, and cross-team dependencies.- Support continuous improvement in stability, efficiency, and flow.- Coordinate modernization and decommissioning activities- Manage escalations and gather requirements and topics for Service Improvements- Financial follow up of areas and applications in scope- Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives- Own demand intake model and enforce prioritization rules agreed with business and suppliers.- Approve operational priorities within agreed service and budget boundaries .Comments on Experience & Skills• Service oriented mindset and business mindset• Experience of governance: directing, planning and monitoring of IS/IT services• Experience from functional management in a global context• Strong experience within Application Operations is an advantage• Experience with steering projects and programs• Knowledge and experience of ITIL, SIAM is an advantage• Excellent communication & presentation skills• Possess a strong inner drive to reach results and secure deliveries.• Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.• Complete proficiency in English
Key Responsibilities
Description:
As a Service Leader in SRE Department,
- Manage operational and tactical governance for domains in scope.
- Prioritize operational and minor enhancement demand across the portfolio.
- Translate business and service needs into an executable backlog.
- Coordinate day-to-day service delivery with suppliers and internal stakeholders.
- Monitor service performance, delivery progress, budget and issue resolution.
- Escalate service risks, bottlenecks, and cross-team dependencies.
- Support continuous improvement in stability, efficiency, and flow.
- Coordinate modernization and decommissioning activities
- Manage escalations and gather requirements and topics for Service Improvements
- Financial follow up of areas and applications in scope
- Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
- Own demand intake model and enforce prioritization rules agreed with business and suppliers.
- Approve operational priorities within agreed service and budget boundaries .
Comments on Experience & Skills
• Service oriented mindset and business mindset • Experience of governance: directing, planning and monitoring of IS/IT services • Experience from functional management in a global context • Strong experience within Application Operations is an advantage • Experience with steering projects and programs • Knowledge and experience of ITIL, SIAM is an advantage • Excellent communication & presentation skills • Possess a strong inner drive to reach results and secure deliveries. • Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics. • Complete proficiency in English