Administrator - Wireless Networking at HCLTech · Vijayawada

Job Summary

Job Summary : L1 Network Operations Center (NOC) Engineer - SD-WAN, WAN & Backbone Monitoring Job Summary We are seeking a proactive and detail-oriented L1 NOC Engineer to monitor and support enterprise SD-WAN, WAN, Internet, and Backbone network infrastructure. The candidate will be responsible for 24x7 network monitoring, incident detection, first-level troubleshooting, ticket management, and timely escalation to higher support teams, ensuring maximum network availability and performance.Job Description : Networking\
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• TCP/IP, OSI Model\
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• Routing Protocols: BGP, OSPF, EIGRP\
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• MPLS and VPN Technologies\
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• WAN Technologies\
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• SD-WAN Fundamentals\
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• DNS, DHCP, NAT\
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Monitoring Tools\
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Experience with one or more:\
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• SolarWinds\
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• SevOne\
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• LogicMonitor\
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• PRTG\
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• ThousandEyes\
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• Cisco Catalyst Center\
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• iObserve\
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Vendor Knowledge (Preferred)\
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• Cisco SD-WAN (Viptela)\
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• Cisco Routers & Switches\
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• Fortinet SD-WAN\
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• Versa Networks\
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• VMware VeloCloud\
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• Juniper Networks\
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ITSM Tools\
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• ServiceNow\
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• Remedy\
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• Jira Service Management\
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Required Qualifications\
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• Bachelor\\\'s Degree in Computer Science, Information Technology, Electronics & Communication, or related field.\
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• 0-3 years of experience in NOC, Network Monitoring, or Network Operations.\
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• Basic understanding of SD-WAN, WAN, and Routing concepts.\
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• Knowledge of incident and change management processes.\
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________________________________________\
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Preferred Certifications\
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• CCNA\
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• Cisco SD-WAN Fundamentals\
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• CompTIA Network+\
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• Juniper JNCIA\
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• Fortinet NSE (Associate/Fundamentals)\
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Key Competencies\
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• Strong troubleshooting and analytical skills.\
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• Good verbal and written communication.\
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• Ability to work under pressure during major incidents.\
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• Customer-focused mindset.\
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• Team collaboration and stakeholder management.\
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• Attention to detail and operational discipline.\
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KPIs\
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• Incident Response Time (MTTA)\
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• Mean Time to Resolution (MTTR)\
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• SLA Compliance\
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• Alarm Acknowledgement Time\
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• Ticket Quality and Documentation\
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• Shift Handover Accuracy\
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Key Responsibilities

Job Responsibilities : Network Monitoring & Operations • Monitor SD-WAN, WAN, MPLS, Internet, Backbone, and LAN network infrastructure using network monitoring tools. • Identify, analyze, and respond to network alarms, alerts, and events. • Perform proactive monitoring to detect network degradation and potential outages. • Monitor circuit utilization, packet loss, latency, jitter, and bandwidth consumption. • Ensure adherence to SLAs and operational procedures. Incident Management • Perform first-level troubleshooting for network incidents. • Create, update, and manage incident tickets in ITSM tools (ServiceNow, Remedy, etc.). • Classify incidents based on severity and impact. • Escalate unresolved or critical issues to L2/L3 support teams and service providers. • Track incidents until closure and maintain communication with stakeholders. SD-WAN Operations • Monitor SD-WAN controllers, edge devices, tunnels, and overlay networks. • Verify SD-WAN site connectivity and application performance. • Identify tunnel failures, routing issues, and device health concerns. • Escalate configuration-related issues to engineering teams. WAN & Backbone Monitoring • Monitor WAN/MPLS circuits and backbone connectivity. • Troubleshoot link failures, interface errors, routing anomalies, and performance issues. • Coordinate with telecom carriers and ISPs for circuit-related incidents. • Validate service restoration after troubleshooting activities. Reporting & Documentation • Maintain network operation logs and shift handover reports. • Document incidents, troubleshooting actions, and resolutions. • Generate daily, weekly, and monthly network health reports. • Update knowledge base articles and operational runbooks. Shift Operations • Work in a 24x7 rotational shift environment. • Participate in shift handovers and operational reviews. • Follow standard operating procedures and escalation matrices.

Skill Requirements

Skill Requirement : Networking • TCP/IP, OSI Model • Routing Protocols: BGP, OSPF, EIGRP • MPLS and VPN Technologies • WAN Technologies • SD-WAN Fundamentals • DNS, DHCP, NAT Monitoring Tools Experience with one or more: • SolarWinds • SevOne • LogicMonitor • PRTG • ThousandEyes • Cisco Catalyst Center • iObserve Vendor Knowledge (Preferred) • Cisco SD-WAN (Viptela) • Cisco Routers & Switches • Fortinet SD-WAN • Versa Networks • VMware VeloCloud • Juniper Networks ITSM Tools • ServiceNow • Remedy • Jira Service Management ________________________________________ Required Qualifications • Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field. • 0-3 years of experience in NOC, Network Monitoring, or Network Operations. • Basic understanding of SD-WAN, WAN, and Routing concepts. • Knowledge of incident and change management processes. ________________________________________ Preferred Certifications • CCNA • Cisco SD-WAN Fundamentals • CompTIA Network+ • Juniper JNCIA • Fortinet NSE (Associate/Fundamentals) ________________________________________ Key Competencies • Strong troubleshooting and analytical skills. • Good verbal and written communication. • Ability to work under pressure during major incidents. • Customer-focused mindset. • Team collaboration and stakeholder management. • Attention to detail and operational discipline. KPIs • Incident Response Time (MTTA) • Mean Time to Resolution (MTTR) • SLA Compliance • Alarm Acknowledgement Time • Ticket Quality and Documentation • Shift Handover Accuracy

Other Requirements

Other Requirement : Networking • TCP/IP, OSI Model • Routing Protocols: BGP, OSPF, EIGRP • MPLS and VPN Technologies • WAN Technologies • SD-WAN Fundamentals • DNS, DHCP, NAT Monitoring Tools Experience with one or more: • SolarWinds • SevOne • LogicMonitor • PRTG • ThousandEyes • Cisco Catalyst Center • iObserve Vendor Knowledge (Preferred) • Cisco SD-WAN (Viptela) • Cisco Routers & Switches • Fortinet SD-WAN • Versa Networks • VMware VeloCloud • Juniper Networks ITSM Tools • ServiceNow • Remedy • Jira Service Management ________________________________________ Required Qualifications • Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field. • 0-3 years of experience in NOC, Network Monitoring, or Network Operations. • Basic understanding of SD-WAN, WAN, and Routing concepts. • Knowledge of incident and change management processes. ________________________________________ Preferred Certifications • CCNA • Cisco SD-WAN Fundamentals • CompTIA Network+ • Juniper JNCIA • Fortinet NSE (Associate/Fundamentals) ________________________________________ Key Competencies • Strong troubleshooting and analytical skills. • Good verbal and written communication. • Ability to work under pressure during major incidents. • Customer-focused mindset. • Team collaboration and stakeholder management. • Attention to detail and operational discipline. KPIs • Incident Response Time (MTTA) • Mean Time to Resolution (MTTR) • SLA Compliance • Alarm Acknowledgement Time • Ticket Quality and Documentation • Shift Handover Accuracy