Administrator - Network LAN/WAN at HCLTech in SG

Job Summary

Job Summary : Job Description: Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry. Job Duties and Responsibilities Cabling & Termination ● Support and complete all scheduled data center Moves/Adds/Changes (MACs). ● Perform hardware installation MACs, including device labeling, power, and network cable connectivity. ● Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix. ● Manage assets, auditing, and daily work log/ticket tracking. ● Provide smart-hands assistance within specified SLA response times (on-call duties may apply). ● Maintain a safe and secure operating environment and report violations. ● Maintain detailed documentation and record keeping. ● Follow site security protocols, badging requirements, and data protection procedures. ● Ensure proper logging, securing, and documentation of media storage devices. ● Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools. ● Coordinate equipment/material receiving, shipping, and RMA processing. ● Provide vendor and security escorts as needed. ● Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly. ● Support standard and emergency operating procedures for the data center. ● Provide status reporting on service availability, performance, and capacity utilization. ● Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards. ● Coordinate equipment installation and delivery schedules per project plans. ● Perform on-call duties as needed. Fiber Technician Specific Duties ● Basic copper termination skills required. ● Mount and install racks, patch panels, fiber optic hardware, and grounding. ● Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets. ● Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber. ● Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber. ● Install fan-out kits including buffer tubes. ● Calculate end-to-end loss budgets per TIA/EIA standards. ● Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers). ● Perform testing using OTDR, Fluke, and EFXO. ● Troubleshoot network issues using OTDR. ● Perform mechanical and fusion splicing with all fiber cable types. ● Perform building entrance splices, maintenance space, and direct buried splices. Additional Requirements ● 25% travel required. ● Available to work shifts (8, 10, 12 hours), weekends, and holidays. Physical and Mental Requirements ● Self-motivated, positive, professional, and proactive in process improvements. ● Promote company culture and mission. ● Proficient with required tools. ● Act as company liaison with customer representatives. ● Strong problem-solving, critical thinking, and communication skills. ● Ability to work at heights, off ladders, in confined spaces. ● Lift up to 50 pounds and move up to 75 pounds. ● Good color vision, ability to read small print, and recognize audible signals. ● Willingness to travel as needed. Education, Certification, License, and Skill Requirements ● High School diploma or GED equivalent. ● Proficient with listed tools. ● Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure). ● Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS). ● Preferred 3-5 years of fiber experience. ● Preferred industry certifications (Corning/FOA). ● Preferred data center installation experience. ● Preferred

Key Responsibilities

Key Sourcing Information : NA

Skill Requirements

Skill Requirement : Job Description: Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry. Job Duties and Responsibilities Cabling & Termination ● Support and complete all scheduled data center Moves/Adds/Changes (MACs). ● Perform hardware installation MACs, including device labeling, power, and network cable connectivity. ● Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix. ● Manage assets, auditing, and daily work log/ticket tracking. ● Provide smart-hands assistance within specified SLA response times (on-call duties may apply). ● Maintain a safe and secure operating environment and report violations. ● Maintain detailed documentation and record keeping. ● Follow site security protocols, badging requirements, and data protection procedures. ● Ensure proper logging, securing, and documentation of media storage devices. ● Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools. ● Coordinate equipment/material receiving, shipping, and RMA processing. ● Provide vendor and security escorts as needed. ● Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly. ● Support standard and emergency operating procedures for the data center. ● Provide status reporting on service availability, performance, and capacity utilization. ● Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards. ● Coordinate equipment installation and delivery schedules per project plans. ● Perform on-call duties as needed. Fiber Technician Specific Duties ● Basic copper termination skills required. ● Mount and install racks, patch panels, fiber optic hardware, and grounding. ● Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets. ● Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber. ● Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber. ● Install fan-out kits including buffer tubes. ● Calculate end-to-end loss budgets per TIA/EIA standards. ● Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers). ● Perform testing using OTDR, Fluke, and EFXO. ● Troubleshoot network issues using OTDR. ● Perform mechanical and fusion splicing with all fiber cable types. ● Perform building entrance splices, maintenance space, and direct buried splices. Additional Requirements ● 25% travel required. ● Available to work shifts (8, 10, 12 hours), weekends, and holidays. Physical and Mental Requirements ● Self-motivated, positive, professional, and proactive in process improvements. ● Promote company culture and mission. ● Proficient with required tools. ● Act as company liaison with customer representatives. ● Strong problem-solving, critical thinking, and communication skills. ● Ability to work at heights, off ladders, in confined spaces. ● Lift up to 50 pounds and move up to 75 pounds. ● Good color vision, ability to read small print, and recognize audible signals. ● Willingness to travel as needed. Education, Certification, License, and Skill Requirements ● High School diploma or GED equivalent. ● Proficient with listed tools. ● Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure). ● Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS). ● Preferred 3-5 years of fiber experience. ● Preferred industry certifications (Corning/FOA). ● Preferred data center installation experience. ● Pref

Other Requirements

Other Requirement : Job Description: Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry. Job Duties and Responsibilities Cabling & Termination ● Support and complete all scheduled data center Moves/Adds/Changes (MACs). ● Perform hardware installation MACs, including device labeling, power, and network cable connectivity. ● Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix. ● Manage assets, auditing, and daily work log/ticket tracking. ● Provide smart-hands assistance within specified SLA response times (on-call duties may apply). ● Maintain a safe and secure operating environment and report violations. ● Maintain detailed documentation and record keeping. ● Follow site security protocols, badging requirements, and data protection procedures. ● Ensure proper logging, securing, and documentation of media storage devices. ● Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools. ● Coordinate equipment/material receiving, shipping, and RMA processing. ● Provide vendor and security escorts as needed. ● Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly. ● Support standard and emergency operating procedures for the data center. ● Provide status reporting on service availability, performance, and capacity utilization. ● Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards. ● Coordinate equipment installation and delivery schedules per project plans. ● Perform on-call duties as needed. Fiber Technician Specific Duties ● Basic copper termination skills required. ● Mount and install racks, patch panels, fiber optic hardware, and grounding. ● Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets. ● Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber. ● Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber. ● Install fan-out kits including buffer tubes. ● Calculate end-to-end loss budgets per TIA/EIA standards. ● Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers). ● Perform testing using OTDR, Fluke, and EFXO. ● Troubleshoot network issues using OTDR. ● Perform mechanical and fusion splicing with all fiber cable types. ● Perform building entrance splices, maintenance space, and direct buried splices. Additional Requirements ● 25% travel required. ● Available to work shifts (8, 10, 12 hours), weekends, and holidays. Physical and Mental Requirements ● Self-motivated, positive, professional, and proactive in process improvements. ● Promote company culture and mission. ● Proficient with required tools. ● Act as company liaison with customer representatives. ● Strong problem-solving, critical thinking, and communication skills. ● Ability to work at heights, off ladders, in confined spaces. ● Lift up to 50 pounds and move up to 75 pounds. ● Good color vision, ability to read small print, and recognize audible signals. ● Willingness to travel as needed. Education, Certification, License, and Skill Requirements ● High School diploma or GED equivalent. ● Proficient with listed tools. ● Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure). ● Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS). ● Preferred 3-5 years of fiber experience. ● Preferred industry certifications (Corning/FOA). ● Preferred data center installation experience. ● Pref