Administrator - Miscrosoft Windows,Microsoft… at HCLTech · Noida

Job Summary

Job Summary : Seeking a proactive Command Center Analyst with experience in IT Operations, Infrastructure Monitoring, Incident Management, and Service Desk Operations. Responsible for monitoring critical IT infrastructure, handling alerts, coordinating incident resolution, and ensuring SLA compliance.

Job Description : ServiceNow, Remedy, or Jira Service Management\\\\\\\\\\\\\\\
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· Monitoring tools such as SolarWi

Key Responsibilities

Job Responsibilities : Monitor IT infrastructure, applications, servers, networks, and cloud environments using monitoring tools.



· Perform real-time event and alert monitoring and take appropriate actions based on defined procedures.



· Identify, classify, and prioritize incidents according to impact and urgency.



· Create, track, and manage tickets through the ITSM tool.



· Coordinate with L2/L3 support teams and vendors for incident resolution.



· Escalate critical incidents as per the escalation matrix.



· Ensure timely communication to stakeholders during service disruptions.



· Track SLA compliance and ensure incident resolution within agreed timelines.



· Prepare daily operational reports, incident summaries, and shift handover reports.



· Participate in Major Incident Management (MIM) bridge calls.



· Perform health checks and validate service availability.



· Support problem management by identifying recurring incidents and trends.



· Maintain operational documentation, SOPs, and knowledge articles

Skill Requirements

Skill Requirement : ServiceNow, Remedy, or Jira Service Management



· Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix



· Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge



· Strong communication and analytical skills



· Understanding of ITIL processes

Other Requirements

Other Requirement : ServiceNow, Remedy, or Jira Service Management



· Monitoring tools such as SolarWinds, SCOM, Nagios, Dynatrace, Zabbix



· Basic Windows, Linux, Network, Cloud (Azure/AWS) knowledge



· Strong communication and analytical skills



· Understanding of ITIL processes