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OTC Officer at HBX Group in Mexico - Cancun
Job Description
OTC Officer
Location: Mexico - Cancun
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Job Summary
We are a high-performing Order to Cash team. You will play a key role to driving cash collection DSO and manage risk. You will partner with clients and internal teams to deliver a proactive, value-adding service across the region.
Job Responsibilities
Posting, Clearing & Reconciliations: Execute posting, clearing, and account reconciliations in line with SLAs/KPIs.
Collections & Cash Application: Monitor open orders and balances; coordinate actions to collect cash and reduce DSO, escalating risks as needed.
Customer Experience: Handle inquiries with a customer-first mindset; resolve issues quickly and professionally.
Stakeholder Support: Partner with the LATAM Sales team and cross-functional stakeholders to remove friction and improve outcomes.
Risk & Controls: Track portfolio health (mid/long-tail LATAM accounts), identify risks, and support mitigation plans.
Required Skills
Solid understanding of OTC/Finance processes (invoicing, collections, accounts receivable, order management).
Ability to meet deadlines/SLAs, prioritize, and deliver results in a fast-paced environment.
Strong analytical mindset and attention to detail.
Customer-service orientation with clear, empathetic communication.
Effective collaboration with Sales, Credit, and Operations.
Required Tech Skills
Good MS Excel skills (filters, lookups, pivot tables for portfolio/aging/DSO tracking).
Experience with ERP/finance systems (SAP experience is a plus).
Qualifications & Experience
2+ years in Finance Operations/OTC/AR/Collections or related roles (travel industry experience is a plus).
Strong Spanish and Portuguese (written and verbal).
Basic English required.
Degree in Business/Finance/Administration or related field (desirable).
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.