Regional Maintenance Supervisor at Hawthorne… · Jacksonvi…

Regional Maintenance Supervisor  

At Hawthorne Residential Partners, we’re looking for dependable, motivated, and hands-on Regional Maintenance Supervisor (internally known as a Regional Resident Services Supervisor) who take pride in creating clean, well-maintained, and high-performing communities. 

We offer more than just a job, we offer a path to grow your skills, expand your experience across multiple communities, and build a long-term career. You’ll work alongside a team who will support you, challenge you, and trust you to step in where you’re needed most. 

Join a company where your work matters and your impact is felt across the portfolio. 

 

Regional Resident Services Supervisor | Job Overview 

As a Regional Resident Services Supervisor team member, you will provide hands-on maintenance and operational support across multiple communities. This includes completing work orders, assisting with apartment turns, supporting special projects, and filling in for onsite team members during vacancies or absences. 

This role is ideal for experienced maintenance professionals who are adaptable, solution-oriented, and thrive in a fast-paced, travel-based environment. 

 

Regional Resident Services Supervisor Support | Education, Experience, and License Qualifications 

Education:

• High School or GED equivalent 

Experience:

• Strong knowledge of apartment maintenance including HVAC, plumbing, electrical, and general repairs
• Experience completing work orders, make-readies, and preventative maintenance
• Experience supporting multiple communities or working in a regional or floating role preferred 

Licenses & Certifications:

• Valid Driver's License
• EPA certification preferred
• CPO certification preferred 

 

Regional Resident Services Supervisor Support | Job Functions 

Maintenance & Property Support 

•  Complete work orders, assist with apartment turns, and support daily maintenance operations across assigned communities.
• Provide coverage at properties experiencing staffing gaps, increased workload, or team member absences.
• Ensure all work is completed to Hawthorne quality standards and within expected timelines. 

Operational & Technical Support 

• Provide hands-on troubleshooting and technical support to onsite maintenance teams.
• Assist with property inspections, identifying safety concerns, code compliance issues, and maintenance needs.
• Support preventative maintenance efforts to protect the physical asset and maintain community standards. 

Projects & Portfolio Support 

• Assist with special projects, capital improvements, and community initiatives as assigned by the Regional Service Director.
• Support budgeting efforts by identifying maintenance needs and contributing to planning discussions.
• Communicate regularly with Regional Managers and Regional Service Directors regarding property conditions, progress, and support needs. 

Additional Responsibilities 

• Participate in on-call rotation as needed across the portfolio.
• Travel regularly between communities to provide support.
• Maintain a professional appearance and represent Hawthorne standards at all locations.
• Follow all safety guidelines in accordance with OSHA and company policies. 

What Makes Someone SOAR in This Role? 

• Adaptability: Thrives in changing environments and can quickly step into different communities, assess needs, and make an immediate impact. 
• Problem Solver: Approaches challenges with confidence, using strong troubleshooting skills to resolve issues efficiently and support operations. 
• Accountable: Takes ownership of responsibilities, follows through on commitments, and communicates clearly with leadership and onsite teams. 
• Team-Oriented: Builds strong relationships across multiple communities and works collaboratively with teams, vendors, and leadership. 
• Highly Organized: Effectively manages multiple priorities, projects, and deadlines across different locations. 
• Reliable: A dependable resource that teams can count on to step in and deliver when it matters most. 
• Hands-On Expertise: Brings strong technical maintenance knowledge and confidently supports work orders, turns, and community needs. 
• People Service & Customer-Focused: Delivers exceptional service by embracing our Live It culture of kindness, community, and connection. 

Work Schedule & Availability 

Regional Resident Services Support team members typically work Monday through Friday, with standard business hours based on property needs. 

This role requires frequent travel between communities and flexibility to support business needs, including overtime and participation in an on-call rotation. 

 

 

Benefits that Matter

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially. Here’s what you can look forward to:

Personal & Financial Benefits

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time
• Make an Impact: Enjoy 16 hours of paid volunteer time annually.
• Recharge & Celebrate:
  • 10 paid holidays + 1 floating holiday of your choice
  • 8 hours off to celebrate your birthday
• Future Planning: Company 401(k) match to support your financial goals.
• Financial Wellness Reimbursement: Resources to support your long-term financial health.
• Referral Bonuses: Earn rewards for bringing great talent to the team.
• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts.

Personal & Professional Development

• Comprehensive Onboarding: Feel supported and prepared from day one.
• Ongoing Learning: Tailored training programs to help you grow your skills and career.
• Education Reimbursement: We invest in your continued learning.

Health & Wellness Benefits

• Medical & Vision: Comprehensive plans designed for peace of mind.
• Dental Insurance & Life Insurance: 100% company-paid coverage.
• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most.
• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere.
• Wellness Incentives: Earn rewards for taking care of your health.
• Long-Term Disability Plan: Added protection for life’s unexpected moments.
• Leave Bank: Additional paid time off during medical emergencies or natural disasters.
• Fitness Reimbursement: Cash toward your gym or fitness membership.
• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value).
• New Parent Perk: One year of free diapers for growing families.*