Vermeer.ai Training Manager at Havas · London

Vermeer.ai Training Manager Location: London Agency : Prose On Pixels Job Description : The Training Manager & Customer Care is a key driver of Vermeer adoption and user satisfaction across the organization. This hands-on role combines training program design and delivery with frontline user support, ensuring that teams across multiple geographies are equipped, confident, and enthusiastic about leveraging Vermeer's AI capabilities in their daily workflows. KEY RESPONSIBILITIES Training Design & Delivery Designs andproducescomprehensivetraining decks andmaterialstailoredtovariousaudiences andskilllevels(beginners, powerusers, leadership) Coordinatesandschedulestraining sessions for POPteamsand keyentitiesacrossFrance, US, and UK Facilitatesengaging, interactive training sessions —bothin-personandremotely Continuouslyupdates training content toreflectnewfeatures,productupdates, andevolvinguse cases Field Engagement & Adoption Goesintothefieldtoworkdirectlywithteamsand businessunits,understandingtheirspecificneedsand challenges Provideshands-on, livedemonstrationsof Vermeer use cases in real-world scenarios Buildstraction andenthusiasmbyshowcasingtheconcretevalue and impact of the platform Identifiesandnurturesinternalchampions andearlyadopterstoaccelerateorganicadoption Collectsfieldfeedback and insights toinformproductand marketingteams Customer Care & User Support Serves as theprimarypoint of contact for keyusers,providingtimelyand effective support Troubleshootsuser issues,answersquestions, and guidesusersthroughplatformfunctionalities Handlesadministrativerequestsrelatedto useraccounts,accessmanagement, and platform configuration Tracks and documentsrecurringissues and userrequeststoidentifyimprovementopportunities Escalatestechnicalissues to theappropriateteamsandensuresproperfollow-up Support Team Management Trains andonboardsthe India-basedsupportteam,ensuringtheyarefullyequippedtohandlefirst-leveluserrequests Definessupportprocesses, guidelines, andescalationprocedures Monitors supportqualityandconsistency,providingongoingcoaching and feedback Ensuresseamlesscoordinationbetweenthe India supportteamand the central Vermeerteam RequiredSkills& Qualifications 6+yearsexperience Provenexperiencein training,enablement,customersuccess, or arelatedrole,preferablyin a tech/SaaS/AIenvironment Excellentpresentationand facilitationskills,withtheabilityto engage andenergizediverse audiences Stronginterpersonalskillsand agenuinepassion forhelpingotherssucceed Abilityto translatecomplextechnicalconceptsintopractical,easy-to-understandguidance Highlyorganizedwithstrongprojectmanagementskills Experiencemanagingorcoordinatingoffshore/remotesupportteamsisa plus English-native;Frenchisastrongplus #LI-AC1 Contract Type : Temporary Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.