Front Desk Welcome Staff at Hatfield Rally House in North Hatfield, MA

As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service. 

Key Responsibilities

• Greet and check in members and guests in a friendly, professional manner
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships
• Assist with court reservations, event sign-ups, and POS transactions
• Keep the front desk and lobby area clean and organized
• Open or close the facility depending on shift assignment
• Monitor activity and enforce facility rules and safety policies
• Support staff and coaches during events, clinics, and tournaments
• Assist with basic administrative duties as assigned
• Make sure locker rooms/bathrooms are clean and picked up. No major cleaning responsibilities, though.

Qualifications

• Customer service or front desk experience preferred
• Comfortable with computers, reservation systems, and payment processing
• Strong communication and problem-solving skills
• Friendly, team-oriented, and dependable
• Ability to multitask in a busy environment
• Must be able to work flexible hours, including evenings and weekends
• Must be 18 years or older

Bonus if You Have

• Experience in a sports or recreation environment
• Knowledge of tennis or pickleball
• current TIPS certification
• CPR/First Aid certification (or willingness to get certified)