IT Operations Analyst at Harvey in London, England, United Kingdom

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our San Francisco office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey. You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V). This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact. WHAT YOU'LL DO - Create a great employee experience through hands-on IT support for employees in our San Francisco office. - Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment. - Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues. - Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences. - Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools. - Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement. - Assist with basic security best practices and help enforce IT policies. - Collaborate with the IT team on automation, documentation, and process improvements. - Identify and track recurring problems and their root causes, working with system owners to solve them permanently. WHAT YOU HAVE - Minimum 2+ years of IT support experience in a fast-paced startup or tech environment. - Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android). - Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools. - A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience. - Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting). - Strong communication and stakeholder management skills, especially with non-technical teams. - Ability to thrive in a fast-paced, high-growth, and global environment. Bonus Points: - Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks. - Experience managing MDM tools like Jamf, Kandji, or Intune. - Experience with Microsoft Office and Windows. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-LE1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai