Part Time Personal Shopper at Harris Teeter in Purcellville, VA

Summary: Harris Teeter is a retail grocery company that provides customer-focused shopping and fulfillment services. The Part Time Personal Shopper is responsible for managing internet orders, selecting and staging groceries, operating the point-of-sale register, bagging orders, loading customer vehicles, and delivering excellent customer service while supporting store operations.

Responsibilities:
- Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance
- Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on-duty
- Your full focus is required to be on the customer and bagging their order. You are required to: Make eye contact with and smile at every customer. Speak to customers in a genuine, clear, and enthusiastic manner. Greet every customer and accompanying family members [especially children]. Always tell customer “thank you for shopping with us today!”
- Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office
- Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms
- Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made
- Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product
- Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate
- Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)
- Understand the overall Customer Service and Personal Shopper Department operations
- Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability
- Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift
- Provide assistance to fellow associates to complete their daily tasks and other duties as assigned
- Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Clean restrooms and other areas as directed
- Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log
- Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
- Establish a working and shopping environment of trust, respect, and integrity
- Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management
- Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours

Required Qualifications:
- Associates must be at least 18 years of age
- Excellent communication and interpersonal skills
- Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
- Ability to read and comprehend simple instructions, short correspondence, and memos in English
- Ability to write simple correspondence in English
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English
- Ability to add and subtract two digit numbers and to calculate a discount % amount
- Ability to perform these operations using units of American currency
- Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Valid Driver's License
- Must be bondable
- Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge
- Be reliable and punctual by reporting for work on time and as scheduled
- Notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time if late or unable to work as scheduled
- Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products
- Follow all safety regulations and help keep the store free of dangerous situations
- Immediately inform store management of all accidents and/or safety hazards
- Record accidents and safety hazards in the designated log
- Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual
- Comply with Company standards, policies, and procedures
- Perform essential job functions throughout scheduled hours
- Ability to frequently lift and/or move up to 25 pounds, intermittently lift and/or move up to 50 pounds, occasionally lift and/or move up to 75 pounds, and reach from 6 to 72 inches
- Specific vision abilities required include close vision and depth perception

Benefits: Harris Teeter will provide training to all associates who have extensive customer contact., Complete Company's training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge.