HCVR Poker Dealer (Full Time; Varied Shift) at Harrah's… · Murphy

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Poker Dealer

DEPARTMENT: Operations

GRADE/FLSA STATUS: H5-Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service

JOB SUMMARY:

Responsible for all aspects of dealing with various Poker games as assigned, while providing a courteous and entertaining experience for Harrah’s Cherokee Valley River Casino & Hotel guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deal Poker games to provide guests with courteous and accurate service and, promote an entertaining environment; maintain department standards of game productivity
• Provide gaming instructions to guests when requested or as assigned to encourage gaming activity
• Demonstrate superior customer service skills by displaying outlined service behaviors at all times
• Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next
• Initiate courteous and friendly conversations with guests
• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
• Possess money-handling skills, count large sums of cash and exchange for table chips
• Possess a thorough working knowledge of all Poker games certified to deal
• Collect Poker revenue from the pot in accordance with departmental raking procedures
• Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
• Check for satisfaction and effectively resolve service breakdowns when they exist
• Exercise appropriate discretion in identifying situations that require management attention
• Provide game protection by keeping visual contact with all guests and game layout, and reporting any suspicious activity to the immediate supervisor
• Act as a role model; always present oneself as a credit to Harrah’s Cherokee Valley River Casino & Hotel and encourage others to do the same
• Promote Caesars Rewards programs and card membership
• Create an atmosphere of luck and celebrate guest wins
• Provide a warm farewell and thank guests for visiting
• Delight our guests with outstanding service
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Certificate of completion from an accredited Dealers School or equivalent required
• Six months prior dealing experience or Dealers School certification required
• Must demonstrate the following essential knowledge and skills:
• Excellent written and oral communication skills
• Must be able to communicate with coworkers, supervisors, and guests
• Strong Math skills
• Attention to detail
• Ability to interact with customers
• Documented teamwork behaviors and attitudes
• Self-starter; must work without close supervision
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in stressful situations
• Must be able to lift 25 pounds and carry 5 pounds
• Must stand for long periods of time
• Must be able to maneuver to all areas of the casino
• Must be able to stoop, bend, reach, kneel, twist, and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.11.24

About the Company

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.