Business Operations Associate at Harper (YC W25) in San Francisco

Summary: Harperinsure is a rapidly growing company focused on revolutionizing the commercial insurance industry through AI-led solutions. The Business Operations Associate will manage various operational tasks, build scalable systems, and ensure effective communication between underwriters and customers, while gaining a comprehensive understanding of the entire business. Responsibilities: - Run the operation — Tackle underwriter follow-ups, manage carrier communications, keep deals moving through the pipeline - Build systems that scale — Create processes, workflows, and organizational structures that make the entire team more effective; make manual work obsolete - Own customer and underwriter relationships — Be the person who ensures nothing falls through the cracks on either side - Enable sales — Arm the sales team with what they need to close: data, materials, process improvements, feedback loops - Touch every stage of the insurance lifecycle — Intake, onboarding, servicing, renewals; you'll see how the entire business works, not just one slice - Shape what engineering builds — Work directly with engineering teams to translate operational pain points into product requirements - Jump between roles — Move fluidly across functions based on what's most urgent; comfort with ambiguity isn't optional, it's the job Required Qualifications: - 1–3 years of experience in a high-pace environment (startup, consulting, banking, operations, or equivalent) - Strong communication skills—written and verbal—with customers, underwriters, and internal teams - Comfort with data: you don't need to be a data scientist, but you should be able to pull insights from a spreadsheet and make a decision - Bias toward action over analysis - Based in San Francisco or willing to relocate immediately Preferred Qualifications: - Previous startup or founder experience - Insurance, fintech, or regulated industry exposure - Familiarity with CRM tools, workflow automation, or AI-assisted tooling - Background in sales, customer success, or account management Required Skills: High-pace environment experience, Data analysis Important Skills: CRM tools familiarity, Workflow automation Nice-to-Have Skills: Sales experience, Customer success experience, Account management experience, Startup experience, Insurance industry exposure, Fintech industry exposure Benefits: Health, dental, and vision insurance, Commuter benefits, Team meals and snacks