Harper Auto Square→
Assistant Manager [Bearden] at Harper Auto Square in Knoxville, TN
Skills
Job Description
Join Knoxville's Luxury Car Wash
Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!
What you’ll do
Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.
Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.
Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.
Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.
Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.
Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.
Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.
Model operational mastery (Tunnel & Finish Lane):
- Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.
- Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets.
What you’ll bring
- Experience leading front-line teams in retail, car wash, automotive, or service operations.
- A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.
- Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.
- Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.
- Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).
- Clear communication, strong judgment, and follow-through in a fast-moving environment.
Physical & schedule requirements
- On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.
- Work indoors/outdoors in changing weather.
- Availability on weekdays, weekends, and some holidays based on business needs.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Employer-Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Opportunities for Advancement
- Healthy Work/Life Balance
Eligibility
- Valid Driver’s License
- Ability to pass a drug screening per company policy
Success looks like
- Profitability: Hitting CPLH and cost targets while growing volume and memberships.
- Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.
- Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.
- Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.
Reporting
- Reports to: Store Manager
- Direct reports: Supervises staff during assigned shifts
Pay & perks
- Competitive pay-rate, $17.00-22.00/hr. with a clear growth path in a fast-growing local brand.
- Health & wellness benefits, uniforms, and training.