Sales Operation Intern at Harmonic in San Jose, CA

Summary: Harmonic is the worldwide leader in virtualized broadband and video delivery solutions, and they are seeking a motivated and tech-savvy undergraduate student for a Sales Operation Intern role. The intern will assist in modernizing sales operations by identifying and automating manual processes using AI tools, while gaining practical experience in business operations and data analysis. Responsibilities: - Audit existing Excel-based workflows and identify high-impact opportunities for automation and process improvement - Design and implement AI-assisted solutions using tools such as Claude, Zoom AI Companion, and Smartsheet to replace manual data entry and reporting tasks - Build and maintain automated dashboards, trackers, and reporting templates in Smartsheet - Collaborate with Sales Operations team members to gather requirements, test solutions, and iterate based on feedback - Document new processes, workflow diagrams, and user guides to support adoption across the team - Present findings and a final project summary to Sales Operations leadership at the conclusion of the internship - Support ad hoc data analysis and reporting requests as needed Required Qualifications: - Currently pursuing a Bachelor's degree (Junior or Senior standing preferred) in Business Administration, Economics, Computer Information Systems (CIS), Management Information Systems (MIS), or a related field - Strong proficiency in Microsoft Excel (pivot tables, formulas, data organization) - Demonstrated curiosity about AI tools and enthusiasm for learning new technologies quickly - Strong analytical and problem-solving skills with attention to detail - Excellent written and verbal communication skills - Ability to manage time effectively and work independently with minimal supervision Preferred Qualifications: - Prior experience with SmartSheet - Familiarity with AI productivity tools (Claude, ChatGPT, Copilot, Zoom AI Companion, or similar) as well as Salesforce CRM - Basic knowledge of data visualization or business intelligence concepts Required Skills: Microsoft Excel, AI productivity tools, Smartsheet, Salesforce CRM, Data visualization, Business intelligence, Analytical skills