Cashier at Hardware Sales in Bellingham, WA

About Us:

Hardware Sales Inc is a third generation locally owned family business operating since 1962 and headquartered in Bellingham, WA. In addition to sales of hardware, tools, and all of the usual hardware store products, we are proud to provide our community with access to an extensive fleet of equipment rentals for both homeowners and contractors. Our Lawn Equipment Service Center is a certified repair center and offers a one-stop shop for purchasing, servicing and maintaining your lawn equipment.

Hardware Sales has worked hard to become one of the Pacific Northwest's premier hardware suppliers. Hardware Sales is an award-winning business that fills several city blocks in Bellingham and offers over 70,000 items for sale to everyone from do-it-yourself homeowners to major contractors. What started in 1962 with three people, now has over 140 employees and covers a total of 37,000 square feet of retail and 50,000 Sq. Ft. warehouse In Bellingham, a 32,000 Sq. Ft. warehouse in Ferndale, WA, and a 55,000 Sq. Ft. warehouse in Greenwood, IN.

We are extremely proud of the customer service priority that has won us Cascadia Daily News Best Customer Service in 2022, in addition to winning Best Hardware Store more than once. Our reputation for having courteous and knowledgeable employees, the hundreds of years of hardware experience that our employees represent, and the extensive selection of tools, materials and supplies we carry make us one of a kind.

We are seeking a customer-focused individual to join our team as a Cashier and Customer Service Representative. This role is crucial in ensuring our customers have a positive shopping experience and receive assistance with their purchases.

Key Responsibilities:

• Cash Handling: Accurately and efficiently handle cash, credit card transactions, charge accounts, and provide change to customers.
• Customer Service: Greet customers with a warm and friendly demeanor, assist them in finding products, answer questions, and provide guidance on product selection.
• Point of Sale (POS) Operations: Operate the cash register and POS system to process transactions, returns, and exchanges.
• Inventory Management: Monitor and maintain accurate product inventory, replenish stock, and organize merchandise on shelves and displays.
• Price Labeling: Ensure all products are correctly priced and labeled.
• Assist with Store Operations: Assist with opening and closing procedures, including cash register reconciliation, ensuring the store is clean and organized, and securing the premises.
• Customer Issue Resolution: Address customer concerns and complaints professionally and escalate issues as necessary to ensure customer satisfaction.
• Product Knowledge: Stay up-to-date with product knowledge to provide accurate information to customers.
• Promotions and Upselling: Inform customers about ongoing promotions and upsell relevant products to enhance their shopping experience.
• Safety and Security: Maintain a safe and secure working environment by adhering to safety protocols and preventing theft or fraudulent activities.
• Team Collaboration: Collaborate effectively with other team members and assist in various store tasks as needed.

This role is regular full-time, non-exempt, hourly position.

Job Type: Full-time

Expected hours: 40 per week:

Benefits:

• 401(k) with 3% salary raise given upon enrollment and 2% company matching contribution (after 1 year of employment).
• Dental insurance.
• Medical insurance.
• Vision Insurance
• Medical FSA and Dependent Care FSA (Flexible Spending Account).
• Paid time off, starting at two weeks per year.
• LegalShield and IDShield legal and identity theft protection services.
• Welcome Home program for assistance purchasing a home.

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Availability Monday - Saturday.

Work Location: In person

• High school diploma or GED
• Previous experience in cashiering and customer service roles preferred but not required.
• Excellent interpersonal and communication skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic math skills and proficiency in cash handling.
• Enthusiasm for working with customers and helping them find solutions to their needs.
• Dependable and punctual.
• Knowledge or interest in hardware and home improvement products is a plus.

This role requires standing for long periods, lifting up to 50 lbs, and regular bending and squatting. Strong attention to detail and basic math skills are essential for accurate transactions and inventory management.

Hardware Sales is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race (including traits historically associated or perceived to be associated with race, which include, but are not limited to, hair texture and protective hairstyles such as afros, braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability (including obesity), genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Hardware Sales is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.