Spa Attendant - Spa at Hard Rock International in Bristol, VA

SPA ATTENDANT - SPA Location: Hard Rock Hotel & Casino Bristol Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: SPA ATTENDANT Overview The Spa Attendant is responsible for opening the Rock Spa, greeting and checking in guests, setting up and maintaining relaxation areas and stations, stocking and maintaining lockers, cleaning showers and bathrooms, maintaining steam rooms, and removing used linen and trash.  Responsibilities ESSENTIAL JOB FUNCTIONS: • Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.  • Ensure all areas of the Rock Spa remain free of damage, debris, dust, clutter, and trash.  • Set up, maintain, and break down relaxation lounge and fruit, water, and tea stations.  • Stock and maintain lockers.  • Ensure towel, linen, and robes remain stocked.  • Clean locker rooms, restrooms, and showers, and replenish amenities.  • Maintain sauna, locker rooms, and public spaces of Rock Spa. • Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.  • Maintain positive and professional communication with all team members.  • Provide recognition to others, including co-workers, supervisors, managers, and directors. • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. • Ensure a healthy and safe work environment for co-workers and guests. • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.  • Promote property outlets to guests. • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. • Resolve guest complaints using property procedures. • Create a positive environment in which all team members have the ability to maximize their potential. • Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance. • Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service. • Participate in Sound Check meetings on each shift. • Always smile and offer a warm greeting to all. • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. • Perform additional duties as requested by department managers and supervisors. • Communicate with supervisors and managers to ensure that assigned duties are completed to standard. • Present a professional image to team members, guests, clients, owners, and investors. • Operate ethically to protect the Hard Rock brand. • Maintain confidentiality of guest, team member, and company information. • Perform general administrative duties. • Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: • High School diploma or equivalent, along with 2 months Janitorial experience required or an equivalent combination of education and experience. ADDITIONAL REQUIREMENTS: • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. • Must successfully pass background check. • Must successfully pass drug screening. • Must be at least eighteen (18) years of age or older. • Must be able to work evenings, weekends, and holidays. • Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience. • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. • Ability to read, comprehend, and write simple instructions, short correspondence and memos. • Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy. • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. • Fluency in English: additional languages preferred. PHYSICAL DEMANDS: • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Ability to obtain impressions through the eyes. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms. • Ability to occasionally move objects (lift, push, pull, balance, carry) up to 100 pounds / 50 kilograms. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, secondhand smoke, and loud/noisy environment. Additional Details DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK