MANAGER - PROMOTIONS at Hard Rock… · Sacramento

The incumbent in this position is responsible for assisting in the development, planning and execution of the promotions, events and other marketing efforts in support of both the Players Club and Player Development areas of the Marketing Department.  The incumbent in this position is responsible for developing an environment that creates excitement for guests.

ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
 
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Manages all giveaways, promotions, tournaments, and events from drafting the ERGC rules to ensuring all winners are paid out correctly at promotion end.
- Monitors to ensure that the Promotions Clerks maintain a positive, on-stage presence that is both knowledgeable about the promotion and event details while maintaining a high level of guest excitement and interest in the activities.
- Assists the Director of Casino Marketing with preparing the promotions monthly calendar, creating all operational logistical plans, maintaining all CMP prizes requests for Players Development, Players Club and promotions and ensuring that every event, giveaway, promotion and tournament is executed following the ERGC approved rules.
- Builds and oversees an annual budget including development of promotional and event pro-formas that ensure we are driving the desired business at a profitable level.
- Creates, maintains and ensures all electronic promotions in the promotional software and Casino Marketplace are approved and run according to the ERGC approved fact sheet: EBS, CMP and Kiosk Manager.
- Writes the rules, processes & policies for promotions and events under the guidance of the Director of Casino Marketing and in accordance with Hard Rock guidelines, rules and regulations. 
- Executes promotions and events inside Hard Rock with duties including but not limited to assisting patrons participating in promotions, completing the necessary paperwork for prizes and awards, checking in guests for marketing functions, and assisting patrons with the redemption process for gifts and other giveaways.
- Ensures collateral, signage, decorations, and other materials for promotions and events are displayed prior to and recovered at the end of each project, promotion or event.
- Works closely with the various departments in response to variety of guest related issues and related departmental needs.
- Controls all event and giveaway inventory.
- Responsible for interviewing, selecting, training and managing subordinate team members.
- Responsible for staffing all events, promotions and giveaways. Must work with the Players Club Manager on all staffing needs.
- Supports Players Club and Player Development events and promotions.
- Creates and maintains the Promotions Clerk schedules, approves their timeclock needs, answers all promotional over time exception and ensure the department has a Department Training Leader and Job Coach, as well as supportive training documents.
- Performs all other duties as assigned.
- Maintains security and confidentiality of files, records and lists.
- Establishes an effective working relationship with all operating departments.
- Direct reports include Promotions Coordinators, Supervisors and Clerk.
- Other duties as assigned.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis) 
- Three (3) years of experience in promotions, marketing, special events or public relations required.
- Must be proficient in Microsoft Office, specifically in Power Point, Excel and Word.
- Must be able to work a flexible schedule including nights, weekends and holidays.
- Must present a well-groomed appearance.
- Must be able to work with little or no supervision.
- Must be organized and detail oriented.
- Must be able to work harmoniously with co-workers.
- Must have an eye for detail.
- Must conduct themselves in accordance with all Hard Rock policies and procedures.
 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Prior experience in the Gaming industry strongly preferred.
- Prior experience in Tribal Gaming preferred.
 
KNOWLEDGE OF:
 
- Understanding of and experience in the property’s regional gaming market. 
- Casino marketing functions including, but not limited to data base, advertising, promotions and branding. 
- Promotions and event planning, logistics and execution along with strong organizational skills. 
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and data bases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Working knowledge of Ballys CMP, Ballys EBS, Everi/Atrient promotional kiosk software, or like software.
- Pertinent federal, state, and local laws, codes, and regulations.
- Cash handling, marketing and sales techniques.
 
ABILITY TO:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Participate in the development and administration of goals, objectives, and procedures.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.