Hard Rock Hotel & Casino Ottawa→
Executive Host at Hard Rock Hotel & Casino Ottawa in Immokalee, FL
Skills
Job Description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: http://www.gotoworkhappy.com/benefits
Job Description:
The Executive Casino Host is responsible for:
Insuring an excellent guest experience for players while on site
Developing relationships with VIP casino patrons to ensure incremental visits
Managing discriminatory comps based on player account value
Meeting weekly outreach benchmark goals
Increasing theoretical revenues to coded maintenance group
The incumbent will maintain relationships and market targeted customers through personal contact in order to generate incremental revenue.
The Casino Host will oversee, solicit and identify new gaming guests for the Player’s Club program.
The incumbent will meet and greet players on the casino floor, at special events and promotions.
The Casino Host will be responsible for the retention of existing guests and will assist in special services related to top tier players.
The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment.
The candidate must also be self-motivated, flexible, adaptable and able to work independently.
Must be able to continuously maneuver around the office and property, often standing for long hours. Must be able to respond to visual and aural cues. Must have the manual dexterity to operate a computer and other office equipment. Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis