Audiovisual Technician - Information… at Hard Rock… · Mettler

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description: ResponsibilitiesThe Audio Visual Technician I (AV Tech) provides leadership, high-quality expertise, and timely support for all Nightlife Audio Visual systems. This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more.  The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support.  The tech will provide break/fix support to casino systems as required.Essential DutiesProvides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.Strategic planning for all in house AV systems.Partner with business units to design and deliver innovative AV solutions.Insures exemplary AV support and guest service to internal/external clients.Install / Maintain AV equipment to insure 99% uptime.Software Deployment Support / Maintenance.Setup and support of AV requirements for property systems and events as needed.Leads AV projects as assigned.Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements.Creates documentation and training programs for end users to become self-reliant.Communicates system issues and incidents to impacted parties.Document/report on all support activities per departmental policies.Must be available to work different shifts that will include nights and weekends.Other duties as assigned.QualificationsThis knowledge and these abilities are typically acquired through a Bachelor’s degree program with 1 to 2 years of related experience and/or training or an equivalent combination of education and experience.SKILLSStrong leadership and interpersonal skillsExcellent interpersonal, oral and written communication skills.Meticulous, organized and accurateExtreme confidentiality.Familiarity with a variety of computer systems and applications.Be flexible to work varying shifts and time schedules as needed.Communicate effectively with all levels of employees and guests.Manage multiple details and tasks concurrently in a changing environment.Able to work effectively in a team environment.Analyze and think about how possible solutions impact on the entire operation.PHYSICAL DEMANDSAbility to stand and sit for extended periods of time.Ability to walk distances.Ability to lift 30 to 40 lbs.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.