Manager (m/f/d) Customer Integration &… at Hapag-Lloyd · Hamburg

Manager (m/f/d) Customer Integration & Digital Transformation

Location: Hamburg, Germany

Our customer-integration team of five members is pioneering digital transformation by developing strategic roadmaps and gaining in-depth understanding of the supply chain setups with our global NVO and BCO customers. As a demand driver behind our internal product teams, we influence the development of cutting-edge API, blockchain, and EDI interfaces. With a forward-thinking and agile approach, we continually seek innovative solutions across the entire supply chain to streamline interactions with our customers and propel automation, ultimately enhancing their experience and our operational efficiency.

• Take charge of projects and product launches, spearheading the development of innovative customer-facing APIs that redefine our digital offerings
• Your expertise will be instrumental in establishing and optimizing EDI connections, ensuring smooth and efficient data exchange between our systems and those of our valued customers
• Prepare and present strategic decision papers for a diverse range of stakeholders, including the Executive Management. Your contributions will shape the course of our digital transformation journey
• Translate stakeholder feedback into actionable user-stories, collaborating closely with Product Owners to refine and prioritize development efforts
• Introduce and implement new tools and processes, elevating their utilization and design within the organization. Your contributions will drive efficiency and effectiveness across the board
• Leverage your analytical skills to dissect and model data, providing invaluable insights that inform decision-makers
• Embrace and embody agile methodologies, setting an example for our future way of working within the Key Account Program
  

• University degree in the field of business administration, logistics, transportation management and/or qualified shipping specialist or comparable qualification
• You're not afraid to challenge existing structures and dismantle siloed thinking. Moreover, you possess the ability to foster team cohesion and articulate a unified vision
• Your analytical prowess is a cornerstone of your skill set. You have a knack for swiftly evaluating, organizing, and modeling data, providing actionable insights
• Your mastery of English, along with exceptional communication abilities in general, empowers you to influence and negotiate effectively with both internal stakeholders and our customers
• You're a creative thinker, unafraid to explore unconventional solutions. Your open-mindedness and motivational prowess inspire those around you
• You're no stranger to agile work environments, having accumulated experience in such settings. Your familiarity with agile methodologies will be an asset. While not mandatory, a Scrum certification is beneficial

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.