PT Customer Service Associate at Hannaford… · Essex…

Summary: Hannaford Supermarkets is a local market with a long history of connecting with farmers and producers. They are seeking a Part-Time Customer Service Associate to provide outstanding service, maintain store cleanliness, and assist with various operational tasks.

Responsibilities:
- Provide outstanding friendly customer service
- Observe and follow all company policies and established procedures
- Clean check-stands daily and assist in prompt cleanup of spills and breakage
- Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy
- Assist in special projects and perform other functions as assigned by supervision
- Work within our company's management planning (MPP) guidelines to maintain productivity
- Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards
- Treat all associates with fairness, dignity, and respect
- Perform accurate price check function
- Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials
- Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned
- Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents
- Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior
- Keep the inside and outside of the store clean and in good order
- BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements
- Perform all other duties as assigned

Required Qualifications:
- Effective communication and customer service skills
- Must meet minimum age requirements to perform specific job functions
- Willingness to learn multiple tasks
- Demonstrated ability to perform the technical requirements of the job
- Use hands frequently/continuously, grasping, reaching and hand/arm motions while standing the majority of the shift
- Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
- Push or pull up to 75 pounds on occasion
- Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Work in and out of inclement weather when necessary
- Gather up to five shopping carts and push them to designated areas
- BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Preferred Qualifications:
- Greet all customers and provide them with prompt courteous service and assistance
- Bag or package merchandise according to established company policies and procedures
- Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items
- Gather shopping carts and take them to designated areas and pickup points
- Provide carryout service in accordance with the company's guidelines
- BOTTLES where applicable; Add up and record bottle returns into a cash register/bottle slip to provide customers with the most accurate and effective service possible
- Comply with all safety standards while operating the bottle crushing equipment
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Required Skills: Price Checking, Safety Standards Compliance, Store Maintenance, Bottle Return Processing