P4 Rx Intern ($26/ hr) at Hannaford Supermarkets in Keene, NH

Summary: Hannaford Supermarkets is a local market with a rich history in fresh produce. They are seeking a Pharmacy Intern to support pharmacy staff, assist with prescription processing, and maintain customer service standards in a pharmacy setting.

Responsibilities:
- Support and work with all pharmacy staff to achieve outstanding pharmaceutical care and business outcomes
- Actively assist the pharmacist, under their direct supervision, with the filling of new, refill and transfer prescriptions in accordance with current laws, ethical standards, and company policies
- Maintain confidentiality of customer and company information
- Thoroughly understand and operate the pharmacy register, computer software and voice messaging system
- Maintain an atmosphere of enthusiastic customer focus both in person and on the telephone
- Assist in maintenance of third-party prescription information and resolution of rejected claims
- Initiate prescription renewal requests to prescribers via telephone call or fax where applicable by law
- Understand and participate in pharmacy inventory control procedures, including special requirements for controlled substances
- Receive and obtain information needed on written prescriptions or telephoned refill requests from customers where applicable by law
- Complete customer purchases in accordance with established store procedures, including verifying customer's name, date of birth, address and expected quantity of prescriptions at time of pickup
- Relay specific communications between the customer, fellow technicians, and pharmacists to maintain solid communication within the department
- Successfully apply training to everyday pharmacy practice
- Must be able to meet physical requirements of the position, with or without reasonable accommodations
- Serve as role model for customer service and company standard practices
- Greet all customers and provide them with prompt and courteous service and assistance
- Help pharmacists prepare prescriptions with accurate data entry, retrieving counting or pouring medications and labeling products
- Ensure customers receive all their prescriptions in a timely manner
- Maintain pharmacy records as required in accordance with Standard Practice and by law
- Help customers find over the counter items
- Follow and adhere to attendance and paid time off policies
- Understand and adhere to state specific and federal laws and regulations
- Assist pharmacist in maintaining pharmacy inventory, including ordering and retuning product, stocking shelves, and proper separation and return of outdated product
- Share in responsibility for department maintenance and cleanliness by maintaining the quality of department's appearance and presentation
- Maintain and assist with ordering pharmacy department supplies (e.g., bottles, bags, labels, staples, etc.)
- Observe, adhere, and understand all company policies and Company Standard Practices
- Always maintain a neat, well-groomed personal appearance and comply with company personal appearance and pharmacy dress code policies
- Support company safety standards. Communicate any need for equipment repairs, or maintenance work needed. Keep work area free of debris and safety hazards
- Treat all co-workers with fairness, dignity, and respect
- Foster a positive and enthusiastic environment to retain associates and customers
- Perform all other duties as assigned

Required Qualifications:
- State-Specific Pharmacy Intern License
- Successful completion of criminal background check and drug testing as required
- Obtain and maintain current state license as required
- Excellent communication and customer service skills
- Strong keyboard skills and a demonstrated ability to learn new software applications
- Effective time management skills and sense of urgency
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Effective interpersonal skills and a desire to work in a team environment
- Excellent problem-solving skills and attention to detail
- Ability to multi-task in a stressful environment
- Open schedule availability, including nights, weekends, and holidays
- Must be able to work with minimal supervision to prioritize multiple minor projects while maintaining customer focus
- High levels of integrity, professionalism, and confidentiality
- Promote and participate in initiatives to grow the pharmacy business as required

Required Skills: State-Specific Pharmacy Intern License, Pharmacy Software, Pharmacy Inventory Control, Pharmacy Law, Regulations, Prescription Processing, Data Entry, Use of Pharmacy Filling Equipment, Mathematical Skills, Cash Register Operation, Customer Service, Multi-task