FT Assistant Customer Service Manager… at Hannaford… · Highland

Summary: Hannaford Supermarkets is a company rooted in local produce and sustainability, seeking to equip future managers through their management trainee program. The role involves managing department operations, ensuring compliance with company standards, and developing product knowledge while providing leadership and support to associates.

Responsibilities:
- Observe and follow all company policies and established standard practices
- In the absence of the department manager, manage the department operations in accordance with established department standard practices
- Maintain a neat, well groomed personal appearance at all times and comply with company's personal appearance policy
- Actively recognize associates who deliver great service and coach associates to expectations when necessary
- Understand and use company tools such as; financial reports, scheduling, productivity, ordering, and business information systems
- Maintain solid communication in the department, with the store manager, and throughout the organization
- Maintain merchandising techniques and layouts consistent with company standards
- Maintain department compliance with pricing and coding policy
- Work within our company's management planning (MPP) guidelines to maintain productivity
- Support company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards
- Develop product knowledge in all areas of assigned department, including product preparation
- Have total understanding of department's Standard Practice manual
- Ensure the proper training of all assigned department associates
- Ensure and maintain company sanitation and food safety standards
- Maintain the quality of department's appearance and presentation
- Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer feedback when necessary
- Perform all special projects and duties as assigned

Required Qualifications:
- Ability to lead and direct others
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
- Good interpersonal skills and desire to work in a team environment
- Must meet minimum age requirements to comply with company policy
- Effective communication and customer service skills
- Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion
- Meet established volume activity standards
- Stand or walk 100% of the time
- Perform repetitive grasping, twisting, reaching and hand/arm motions
- Be able to handle a variety of substances associated with cleaning and packaging materials
- Use hands continuously to feel objects, and use tools and equipment to cut and prepare products
- Frequent bending

Preferred Qualifications:
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
- Direct work flow of assigned department associates
- Ensure product produced meets company standards
- Oversee the assigned areas including rotation of all products
- Process administrative paperwork and maintain accurate department records
- Order and maintain inventory control in order to maximize sales and limit shrink issues
- Use good judgment in the delegation, assignment, and follow up required for efficient performance of the department
- Maintain effectiveness of department's staffing, scheduling, and financial results
- Wash, rinse, and sanitize equipment as outlined by company practices
- Must be able to meet the physical requirements of the position, with or without accommodations

Required Skills: Financial reports, Scheduling, Productivity management, Ordering systems, Business information systems, Merchandising techniques, Pricing and coding policy compliance, Management planning (MPP) guidelines, Safety standards compliance, Product knowledge, Standard Practice manual, Training of associates, Sanitation and food safety standards, Inventory control, Administrative paperwork processing