Membership Services Representative -… at Hancock Health · Location…

Membership Services Representative - Greenfield

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

• Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
• Communication: Checks voicemail and replies within 24 hours of message during the business week.
• Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
• Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
• Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
• Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
• Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
• Attends all scheduled employee meetings.
• Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.

• Assumes other duties and projects as assigned.

MANDATORY LICENSE/REGISTRATION/CERTIFICATION:

• CPR

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Basic computer skills, excellent communication and customer service skills required.
• Previous experience in a direct sales position preferred.
• Previous experience in a community, commercial or hospital-based fitness center preferred.
• Ability to work a flexible schedule as needed.